Yasmine Walsh Email and Phone Number

Converting quotes into sales, always focusing on customer retention and exceptional serviceInvestigate and resolve incoming customer complaints, escalating to appropriate channels accordingly.Making any midterm amendments to the customer's policy, and making sure they understand the changes to their policy.Being the product expert and understanding each customer’s needs to provide real, effective solutions and deliver exceptional customer service.Working hard to contribute to the team's achievement of all KPIs as set by my team Manager.Meet and exceed the quality standards set by Saga in handling calls ensure that all promises to my customers are fulfilled and maintain a positive attitude in the face of customer concerns.Keeping up-to-date with day-to-day admin responding to urgent emails. And keeping on track with any e-learning to keep me compliant and in line with the fast pace of motor insurance.

- Exceeded sales targets consistently by providing exceptional customer service and personalised experiences.- Specialized in bridal sales by assisting customers from engagement to anniversary with expertise and care.- Mentored new staff members to foster a positive and supportive team environment.- Received excellent customer feedback consistently by providing outstanding service.- Demonstrated mastery of product knowledge across jewellery, diamonds, and watches.- Trained myself and others continuously to stay informed about product updates and trends.- Earned recognition for "Best Product Knowledge" among the sales team.- Promoted to Senior Sales Assistant due to dedication and consistent top performance.- Managed and led the store team in the absence of the manager, ensuring.- Implemented promotional changes efficiently, contributing to exceeding store sales goals.- Recognized for initiative and proactive problem-solving skills.- Proficient in till operations, cash handling, and key holding.- Maintained a professional and welcoming demeanour, exceeding customer expectations.- Engaged effectively with all customers by identifying their needs and exceeding their expectations.

Duties included Cheque Cashing, Pay Day Advance and Currency Exchange.providing excellent customer service.Promote and cross & upsell all Cheque Centre products.Contact customers via telephone to discuss accounts.Maintain accurate transaction records.Communicate and work closely with the Branch Manager regarding branch operations.Operate branch Computer systems.Follow all Company Policies and Procedures Maintain the highest level of organisation and cleanliness within the Branch Health and Safety compliance deputise in the absence of the Branch Manager.Cash handling.Negotiation with difficult customers.

Took and placed orders at bar and tables.Adhered to cash and stock control systems to support bar management processes.Facilitated smooth running of service by supporting management and service staff.Created a welcoming, vibrant bar atmosphere, generating positive first impressions with customers.Delivered excellent customer experiences by maintaining consistent, attentive and timely customer service.Maintained clean, hygienic bar environments, continuously prioritising adherence to safety and security policies.Acted as bar, floor, or stewarding team depending on venue needs.

Consistently met or exceeded weekly sales targets.Earned commissions and additional benefits for performance.Successfully sold holidays to customers via phone and in person.Managed phone calls and directed inquiries efficiently.Took messages and ensured accurate delivery.Handled guest complaints calmly and professionally.Resolved issues via letters, maintenance requests, and collaborative efforts.Processed holiday cheques and ensured smooth mail/parcel sorting.Conducted check-ins for holiday homes, providing all necessary information.Adjusted check-in frequency based on season and guest needs.Collaborated with management on resolving customer queries and complaints.Proficient in computer usage for tasks like recordkeeping, reports, and payments.

Took orders accurately from customers.Prepared hot and cold beverages (tea, coffee, soft drinks, alcoholic drinks).Maintained a welcoming and helpful demeanour.Waited tables, ensuring prompt and attentive service.Cash handling.Maintained cleanliness and organisation of the kitchen area.Assisted chef with food preparation and plating.Excellent customer service abilities.Strong multitasking skills.Keen attention to detail.