Yasmine Griffin Email and Phone Number

• Provided custody, trading, technology and management services to independent advisory firms.• Built trust and inspired confidence with RIA’s through exceptional service.• Assisted advisors through a mix of inbound and outbound calls related to common topics and various essential account maintenance components that help the advisors succeed in their day-to-day business.• Challenged the status quo and transformed the finance industry through innovative thinking and creative problem solving.• Influenced advisors in becoming a digital practice.• Worked in a fast-paced, high-volume organization that remained committed to a secure and client-focused experience.

• Provided credit assistance and solutions to clients at any stage of delinquency or risk, including pre-charge off and recovery.• Contacted clients: outreached to delinquent or high-risk customers to secure payment• Determined reason for delinquency: on active or inactive loan, deposit and/or credit card accounts.• Negotiated payment: worked with client to negotiate complex repayment programs or arrangements that benefited both the client and lender.• Maintained compliance: ensured collection activities complied with the bank’s guidelines.• Provided exceptional service: demonstrated empathy and provided excellent client service.

• Handled routine customer service inquiries and problems via telephone througheffective communication and problem solving skills.• Leveraged two standard screens, verbatim scripts and procedures• Built the Discover Financial brand by providing industry-leading care and innovative solutions• Assisted over 100+ customers per day by energetically engaging in a fast-paced, back-to- back call environment.• Navigated a computerized system to respond to, troubleshoot and document customer inquiries