An independent global digital creative hub, delivering community initiatives and other collaborative projects centred around people empowerment.

Client: H-E-BClickstream Transformation Program: a refresh in the clients approach to customer analytics and insights on both their Web and App platforms. It covered people, process, technology and data change, and involved several business areas across the Enterprise.I led and oversaw program management across 5 cross-functional teams; Customer Experience (CX), Product Management, Engineering, Data Solutions, Data Science and Enterprise/Business Intelligence. Key responsibilities included:- Formulating and operationalising a program governance structure, plan, workstreams and executing change management activities to deliver the new analytics and data collection platform- Providing sound guidance in matters of program escalations, risk or issues, and strategic opportunities- Team and workload management (operating in a hybrid waterfall and agile-at-scale approach)

Senior PMO in the central change management team, providing PMO and Governance services to various bank-wide Programme’s. Delivered exceptional service as a Project Manager and PMO Lead within a Financial Crime workstream of a high profile multi-year transformation programme. Key responsibilities included:Evaluating detailed projects from project manager’s to ensure error-free reporting, adherence to governance protocolsIntroducing project tools across the workstream in close collaboration with Central PMO to direct overall project management activitiesWith demonstrated expertise in:> Working with multiple project managers and business analysts to assess and mitigate risks, identifying and resolving issues> Preparing business cases and investment papers> Leading and facilitating governance committees and working groups> Managing programme budgets, working closely with finance business partners> Training and leading team members> Unblocking programme and project issues> Tracking progress of programme’s/projects to ensure completion> Working closely with HR to track progress of recruitment, supporting the candidate selection and interview processAdditionally:> Established and facilitated PMO’s for a number of other programme’s and projects across the Bank i.e. Murex and LIBOR Projects (CFO department)> Partnering with the Chief-of-Staff to the COO and Head of Retail Bank to deliver high-profile and urgent bank-wide initiatives during COVID Lockdown (Remote Working Enablement for the Santander UK workforce, and Activating Payment Holidays for Santander UK customers)> Deputising for Programme Managers and Business Sponsors where required

Project Manager (UK), JUL ’17 TO MAR ‘18Led two high-profile (executive-level) regulatory projects alongside internal and external stakeholders within strict time constraints. Additionally, coordinated internal audit, regulatory requests, and other BAU tasks.Global Affiliates Remediation Programme:Managed the delivery and closure of a CDD/KYC remediation project for HSBC UK within their Retail, Commercial, Global Banking & Markets and Private banking businessesGathered and analysed Payments MI developing reports on client remediation activities for various management committeesLed a data reconciliation exercise based on sample data requested by HBUS (US-entity) to ensure UK remediation compliance with regulatory standardsDeveloped regular MI and weekly / monthly governance packs to communicate progress. This information was used to communicate progress to the FCA, HSBC UK and Europe CEO and US Compliance teamsDirected and coordinated several internal audit and regulator requests as per set requirementsNDA-Project (Managed in parallel to Global Affiliates Remediation):Supervised and responded to multiple requests for information from the FCA over a 7 month period, covering legacy governance materials and batch customer and transaction data filesHeld accountability as the conduit between HSBC UK and the appointed external legal team (Freshfields)Provided efficient, diligent support AML investigators, operations, and risk analytics stakeholders to identify and mitigate risks and resolve issues during data gathering exercisesSenior PMO (GLOBAL), Jul ‘16 to Jul ‘17Led the PMO capability for a workstream within a large and complex financial crime change programme. PROJECT MANAGER (GLOBAL), OCT ‘15 to Jul ‘16Financial Crime project lead preparing and implementing plans for several L&D projects.PMO (GLOBAL), FEB ‘15 to Jul ‘15PMO supporting the Sanctions Governance programme, with the assurance of programme delivery and project reporting.

Achieved two internal awards: ‘Rising Star’ and ‘Silent Runner’.TOTAL (E&P UK), SAP HARMONISATION PROGRAMME, ABERDEENSupported the SAP programme manager in the delivery of the SAP ‘Harmonisation’ programme at Total.Provided QA, oversight and governance for the Programme and the Project Managers - within the defined PMO methodologyPrepared packs for Project Board and Steering Committee meetingsNETWORK RAIL, PMO SET-UP:Embedding best practice in programme and change management in a newly decentralised organisation.Network Rail, ORBIS Handheld Programme:A high-profile large transformation programme which started in Q4 2011, titled ORBIS, to improve the organisation’s approach to the acquisition, storage and usage of asset information. Working front and centre supporting the national mobile breakthrough project, we deployed iOS devices and training to more than 10,000 front-line staffSupported the Project Manager with the project plans, estimations, logistical planning and allocation of resourcesProviding data cleansing, analysis, validation, reconciliation (asset auditing) and management information reportingUtilised the Afiniti Learning Management System (multi-vendor training administration and reporting system) to upload user data, manage training schedules, supplier order details etcProvided iPhone / iPad technical support to the trainersActed as a ‘helpdesk’ for on-the-day live issues – monitoring and liaising with Network Rail’s IM team until issues were resolved i.e. connectivity, number migrations, loss of functionalityExcellent stakeholder relationships were built across Network Rail at all levels i.e. Telecoms, Asset Information, Information Management and Infrastructure Maintenance stakeholders. As well as vendors such as O2Developed training schedules against delegate training requirements, liaising with over 80 contacts nationally to ensure delegates were booked to sessions in the given lead times

Responsible for providing all levels of technical support to Subsea’s head office, from the CEO, CFO, to the front-office staff.

Supported the business engagement team in the communications function to liaise with stakeholders in EMEA, APAC and AMERS on the ongoing IT services upgrade programme which included a computer refresh, upgrade to Office 2007 and IE7, a network and email migration.

Responsible for scheduling medical assessments for clients such as the Department for Work and Pensions, Southwark County Council and Royal Mail.

Responsible for providing 1st line (remote) technical support to staff at Egg Banking and Citi Bank.