Yasmin Moncrieffe Email & Phone Number

As an experienced, courteous, and self-motivated professional with more than eight years of experience supporting senior-level managers in the hospitality and customer service industries, I intend to step in and make a positive contribution towards any organization's continued success by providing guests and/or returning clients with professional and noteworthy services that comply with the highest standards, while consistently striving to exceed expectations.My background includes providing comprehensive administrative and operational support to drive business and guest service success at Moxie’s Classic Grill & Bar, and The City of Brampton, and The Beach Waikiki Boutique, which have each played a vital role in allowing me to garner exceptional leadership experience as a Bartender, Head Office & Payroll Clerk, and Hostel Supervisor. From training new hires and delegating tasks, to communicating directly with guests and ensuring top of the line customer service, I excel at managing teams, propelling revenue enhancement, and stimulating maximum levels of guest satisfaction. These experiences have also equipped me with excellent bookkeeping and computer skills, allowing for efficient maneuvering through reservation systems and impeccable attention to detail. Furthermore, my effective communication as a bilingual English and French speaker, time management, and leadership abilities are sure to make me an asset to your team. I am an outgoing individual, who is able to stay organized while remaining attentive to individual needs.I have a knack for problem solving, am a quick learner, and work well independently or in a team-based setting with little oversight. I excel in driving sales and exceeding expectations when it comes to up-selling and romanticizing featured items. As a self-starter, who is adept at overseeing orders and bar inventory, I will always use my downtime valuably to maintain a clean and hospitable work environment and/or to get to know the guests within my care better.In addition to the above, I possess strong communication skills, enhancing my ability to establish long-lasting relationships with returning guests and easily anticipate their needs, allowing me to uniquely tailor each experience. My skills in team and operational support within the hospitality industry have been finely honed, and I strongly believe that my additional experience working as a plant-based prep cook, wellness programmer and yoga instructor will seamlessly align with your vision, values, and team culture.

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  Mcmaster University

  Health Studies