Yasmin Navarro Email & Phone Number

Dallas, Tx

-Analyzed 25+ industry reports to identify 4 emerging markets for Infosys' IoT dashboard technology, resulting in a 15% increase in market alignment and uncovering growth opportunities-Utilized data visualization tools and advanced analytics to turn insights into actionable recommendations-Collaborated with 5 cross-functional teams and achieving a 20% boost in decision-making efficiency and organizational alignment-Developed and delivered a 30-minute presentation to 20 industry professionals, demonstrating proficiency in business analytics methodologies and effective communication, receiving positive feedback from 90% of attendees

Dallas, Texas, United States

-Oversaw customer accounts and meticulously recorded account information on detailed balance sheets, achieving 98% accuracy in compliance audits over a 4-month period.-Utilized strong verbal communication skills to address customer complaints promptly and professionally, resolving 80% of issues on the first contact, contributing to a 10% reduction in escalation rates.-Consistently maintained high levels of customer satisfaction by guiding customers on payment processes, account openings, and necessary account changes, resulting in a 15% increase in customer retention over four months.-Proactively identified customer needs and offered tailored assistance, leading to a 20% increase in upsell opportunities and contributing to an overall customer satisfaction score of 90%.-Collaborated with team members to streamline account management processes, enhancing service delivery efficiency and reducing average response time by 25%, leading to improved team productivity.

Dallas, Texas, United States

-Coordinated daily job schedules by effectively managing walk-in and phone appointments, ensuring optimal coverage based on employee availability, which led to a reduction in scheduling conflicts by 20%.-Provided timely and informative responses to customer inquiries about services, achieving a 95% satisfaction rating on customer feedback surveys regarding service clarity.-Proactively resolved customer issues, utilizing effective communication and problem-solving skills to enhance overall satisfaction, reflected in a 20% decrease in customer complaints over a three-month period.-Collaborated with team members to streamline appointment scheduling processes, improving efficiency and reducing average wait times by 30%, leading to a more productive workflow.-Monitored appointment flow and adjusted scheduling as needed to accommodate changing priorities, resulting in a 25% improvement in on-time service delivery.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate Of Arts - Aa

Activities and Societies: Phi Theta Kappa honors society

Education record

Activities and Societies: National honors society, prom committee, academic decathlon, art club