Yasmin Tinwala Email & Phone Number

Mumbai, Mh, In

Vancouver, British Columbia, Canada

As an Operations and Move Coordinator, I excel in monitoring intake communications, onboarding, training, and coaching coordinators. I support moves of varying risk levels, ensuring efficiency and safety. I provide high responsiveness to Move Coordinators, solving problems and offering guidance. When needed, I cover Move Coordinator duties, handling logistics, client communication, and security protocols.I collaborate with the Scheduling Coordinator Supervisor, Intake Coordinators, and Operations Manager to assign teams and review logistics. Daily, I monitor communication channels on Slack and manage volunteer information in Volunteer Hub. Additionally, I support the Operations Manager with updates to templates, forms, and trackers, and occasionally travel within Greater Vancouver to assist clients with storage visits.Skills: Communication, Organization, Leadership, Problem-Solving, Technical Proficiency, Flexibility, Customer Service.

Vancouver, British Columbia, Canada

Led a team of Intake Coordinators, ensuring efficient daily operation of the Intake process with support from the Operations Manager.Oversaw scheduling for the Intake Coordination team.Conducted training for ICs, emphasizing best practices in handling move requests and managing confidential information.Ensured the legitimacy of intake requests and facilitated their efficient transition to the move coordination team for further processing

Vancouver, British Columbia, Canada

Empowered participants during their work experience placements by tailoring job duties to their unique abilities, utilizing visual aids and hands-on demonstrations.Collaborated with CAN-STEP Employment Facilitators to address immediate needs and provide support.Develops and provides tools and coaching to employers and co-workers on how to effectively support participants in their job roles.Analyzed and documented critical observations, producing reports on the CAN-STEP participant communication platform.

Burnaby, British Columbia, Canada

Designed and delivered training/orientation programs for serving assistants, servers and hostesses, offered job-shadowing sessions and continuous advice, guidance, and mentorship on duties and best practices.Navigated a fast-paced serving environment, successfully managing 100+ tables and 200+ customers daily, simultaneously delivering an outstanding guest experience.

Burnaby, Canada

Designed and delivered training/orientation programs for serving assistants, servers and hostesses, offered job-shadowing sessions and continuous advice, guidance, and mentorship on duties and best practices.Navigated a fast-paced serving environment, successfully managing 100+ tables and 200+ customers daily, simultaneously delivering an outstanding guest experience.

Vancouver, Bc (Remote)

Burnaby, Canada

Plan and lead indoor and outdoor activities for children ages 5 – 12.Build positive relationships with children and their families.Help children navigate conflict and role model positive behaviors.Create a safe environment for kids to learn new skills through various games and outdoor activities.

Vancouver, British Columbia, Canada

Designed and presented a Diversity, Equity, and Inclusion (DEI) workshop to my supervisor to increase awareness and actionable steps towards DEI. Researched DEI best practices with actional steps for implementation into organizations.

Burnaby, British Columbia, Canada

Formulated and outlined strategic approaches for Primary Care Providers (PCPs) to enhance the overall health and well-being of individuals and communities with intellectual disabilities.Developed a comprehensive policy checklist, delineating the necessary criteria to access benefits and policies tailored to the specific needs of individuals with intellectual disabilitiesLed the implementation of a comprehensive health survey and facilitated focus groups to understand the eating behaviors of individuals with intellectual disabilities. The findings now serve as a guide for policymakers and the community to foster inclusivity and support a healthy lifestyle for this demographic, with a focus on the following key aspects - social inclusion, nutrition, physical activity, and access to health services

Mumbai, Maharashtra, India

Designed and delivered tailored lessons in Math and English, considering unique learning challenges.Supported individuals with intellectual disabilities in the creation of handmade decorative items to achieve financial self-reliance.

Mumbai, Maharashtra, India

Assisted in the administration of psycho-educational assessments and diagnostics of 15children, and provided mentorship to them.Documented and scored 10+ aptitude and intelligence tests, to guide advice andoutcomes of program/service delivery and psycho-educational interventions.Supported the creation and analysis of 10+ assessment reports.

Master'S Degree, Industrial And Organizational Psychology

This course exposed me to topics such as employee well-being in the workplace, human resource management, training and development.

Bachelor Of Arts - Ba, Psychology

Activities and Societies: Throughout my undergrads, I was part of Rotaract Club of Bombay Juhu Beach (an external organization involved.

Education record

I did my first 2 years of Bachelors in this organization (affiliated to University of Mumbai). I studied subjects such as sociology.