Yasmin Garcia Email & Phone Number

Kaysville, Utá, Estados Unidos

• Elaborated questionnaire to facilitate customer decision on products according to their needs, which increased costumer satisfaction in 15%
• Diffused tense situations by listening to customer concerns and maintaining a calm and respectful demeanor.
• Implemented new data tracking system and trained others employees, which reduced processing errors by 31%

São Paulo, Brasil

• Revitalized fast-contact system to potential clients, improving client retention by 23%
• Created a more efficient way of resource center organization saving time looking for documents and material in 45 % enhanced efficiency
• Led group project in contacting former and potential clients to bring them back to the company, driving increase in recapitulation by 12% within three months

São Paulo, Brasil

Student service, receipts and invoices creation, reception, PBX, FAX, accounts receivable, closing enrollment, prospecting for new students, organizing documents, typing histories, school declarations, among other administrative routines of the school secretary.

Customer service, registration of purchases, return and replacement of products, cleaning of the store.

Information Technology Systems (I.T.)

Bachelor Of Business Administration (B.B.A.)