Yasodha Selvaraj Email & Phone Number

Chennai, Tn, In

As a Business Development Executive, I have played a pivotal role in forging strategic partnerships and driving growth opportunities for the company. Through my efforts, I arranged 40 + facilitated numerous meetings, visits with key players in the real estate and non real estate sectors(Grade A series companies across).My dedication to fostering relationships and identifying lucrative opportunities has been instrumental in positioning the company for success in 2024 and beyond. I have demonstrated a keen understanding of our objectives and have effectively leveraged our partnership with the Rank Group, recognizing their consistent performance, ethical standards, and expertise as real estate investment advisors.With a focus on delivering tangible results, I am committed to driving business growth and maximizing profitability. My strategic approach, combined with a thorough understanding of market dynamics, ensures that I am well-equipped to capitalize on emerging opportunities and navigate complex transactions effectively.Overall, my role as a Business Development Executive has been defined by proactive engagement, relationship building, and a commitment to delivering value. I am excited to continue driving growth and contributing to the company's success in the dynamic real estate landscape.

India

• Oversee all aspects of sellers' transactions maintaining all listing materials: pre-listing presentation, Listing Agreement, sellers' disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings and etc.• Obtain all necessary signatures on listing agreement, disclosures, and other necessary documentation.• Provide proactive weekly feedback to sellers regarding all showings and marketing activities.• Submit all necessary documentation to office broker for file compliance.• Input all necessary information into client database and transaction management systems.• Create & manage all systems for sellers, buyers, client database management, lead generation tracking, lead follow-up & all office administration.• Ensure that all agent activities are limited to listing a property, showing property, negotiating contracts & lead generation.

San Jose, California, United States

Coldwell Banker, • Developed and deployed marketing collateral to promote properties and drive sales.• Developed and maintained a list of available properties suited to different needs and budgets for both commercial and industrial use.• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.• Generated 70% in sales through effective networking and marketing strategies to grow new business and increase productivity.• Handled computer system troubleshooting and provided technical support to the entire team for computer operations.• Promoted properties to target audiences to enhance revenue generation.• Resolved client concerns related to home purchases to maintain high satisfaction ratings.• Reviewed and executed confidential documents, contracts, and disclosures.

India

Company:UST GlobalRole:Infrastructure AnalystProject: Wesco AircraftTeam Size: 15Roles & Responsibilities• Answer and resolve incoming user requests via email,phone and ticket system.• Handled Client Interaction on Weekly Basis with regards to performance of the team• Swift resolution of incidents within SLA targets. Mainly during critical outages tasks or changes• Management of alerts raised by infrastructure elements• Troubleshoot tickets to resolve basic technical problems with desktop computing equipment.• Email Forwarding & providing delegate access to users through Exchange Server• Installation of Cisco VPN, WebEx account creation.

Chennai Area, India

• Provides Remote Support for various application globally for Business end users• L1 troubleshooting of Office 365 issues• Email Forwarding & providing delegate access to users through Exchange Server• Data Backup from user machines ,Network troubleshooting for Network optimization• Hands on knowledge in Active Directory Exchange Servers• Worked with Asset Management for closure of Software and Hardware Service requests• Helping team to work on FCR and AHT to avoid SLA breach.• Working in Active Directory to make the changes in user accounts, user account creation.• Creation of knowledge base articles and uploaded to Service Now to ensure following SOP • Engages in all Severity, priority 1, 2 incidents and restore business operations • Monitoring disk space & performance in all servers on daily activity and network performance• Client Interaction on Weekly Basis with regards to performance of team • Performs as the liaison with Technology Operations and Line of Business teams, which includes • Swift resolution of incidents within SLA targets. Mainly during critical outages tasks or changes• Printers & scanners Troubleshooting.• Management of alerts raised by infrastructure elements• On time Escalation and Reporting of alerts according to Incident Management process• Sending the reports on specified time and day and informing the concerned recipients • Installation of Cisco VPN, webex account creation

Chennai Area, India

Job Title: ServiceDesk AnalystCompany Name:Mindtree private limited Tenure: Feb 2016-August 2017Team Size: 18Technology/Tools: Active Directory,Outlook, Mwatch Ticketing Tools, MS Office, Win7Roles & Responsibilities:• provided first-tier support and troubleshooting for technology products and applications via calls, chats and emails.• Performed password administration and access support for Active Directory, and several internal/proprietary systems and applications.- Adhere to company policies and procedures - Works within strict time scales and elevates incidents within define windows.• Closed 95% of trouble tickets on the first call without escalation.• Maintain composure and patience in face of difficult customer situations• Handling day to day Tickets in ServiceNow ticketing tool.• Commended for quickly resolving issues including system crashes, network slowdown. • Consistently met ambitious customer satisfaction targets.• Informed customers about issue resolution progress• Fixing connectivity problems, security breaches, virus infections and more.• Monitoring servers & Network devices • Troubleshooting in VPN and Webex• Troubleshooting in Outlook , OneDrive applications.• Work in co-ordination with the Onshore Tier 3 team for scheduling the network break• Ability to handle the issue by joining the emergency bridge calls and resolve the incident • Created and maintained email addresses and distribution lists in Exchange console.• Managed User Accounts (Creation, Deletion, Permissions, and VPN Access)• Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.• Monitoring alerts for All domains to cover 24x7 (Server,Network, Storage and Database)