Designing, implementing, and maintaining IT infrastructure with a focus on high availability and efficiency. I work extensively with Nutanix, Citrix, and Veeam backup solutions, ensuring seamless integration and performance across platforms while adhering to strict Service Level Agreements (SLAs).- Design, deploy, and manage Nutanix environments for streamlined, scalable infrastructure.- Optimize storage and compute resources to enhance performance and efficiency.- Perform troubleshooting and upgrades to ensure consistent operation and minimal downtime.- Ensure infrastructure scalability to meet growing business needs.- Configure and maintain Citrix environments for secure, remote application delivery and virtualization.- Integrate Citrix with existing infrastructure to support remote work and virtualization strategies.- Manage user profiles, load balancing, and resource allocation to optimize user experience.- Ensure high availability and performance for virtual desktop infrastructure (VDI) environments.- Implement and manage Veeam Backup & Replication to safeguard critical data and systems.- Monitor and test backup systems to ensure rapid recovery in case of data loss or disaster.- Ensure data protection compliance and continuous backup operation according to SLAs.

Managing and maintaining Citrix infrastructure and applications. Successfully installed, configured, and troubleshooted Citrix systems and applications, such as XenApp, XenDesktop and StoreFront, in various environments. I have also managed user accounts, security, and performance tuning for Citrix systems and applications.Strong knowledge of Windows server administration, network protocols, and virtualization technologies. I have also worked with internal and external partners to communicate project status, activities, and achievements.

Providing on-site technical support and guidance for banking systems and applications for various customers (CIB, FabMisr and CBE). Collaborated with banking engineers and architects to design and implement best practices and recommendations for banking systems and applications. Strong knowledge of banking products and features. Excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team. I am passionate about delivering high-quality service and customer satisfaction.