Orchestrated the company's hardware inventory management, guaranteeing its reliability and operational functionality.Performed comprehensive routine maintenance on diverse devices and accessories, ensuring consistent optimal operational conditions.Offered pivotal support to the IT team during demanding work periods, actively engaging in maintenance tasks and programming when necessary to maintain seamless operations.

Handled customer inquiries, resolved issues promptly, and ensured high levels of customer satisfaction.Provided support to diverse client needs via phone, email, and in-person interactions, exhibiting strongcommunication skills.Collaborated cross-departmentally to address customer concerns effectively.Problem Resolution: Assisting customers in resolving issues or complaints, ensuring satisfaction andmaintaining a positive brand image.Maintaining Records: Logging interactions, documenting issues, and keeping accurate records of customerinteractions for future reference. Customer Education: Providing guidance and educating customers on using products or services effectively.

Assisting customers in selecting the right products that meet their needs, providing information aboutproducts, explaining technical details, and addressing any concerns or questions they may have.Using effective sales strategies to persuade customers to make purchases, such as highlighting productfeatures, offering package deals, and explaining warranties or after-sales services.Oversaw the day-to-day operations of the electronic products department within multiple showrooms,ensuring optimal functionality and efficiency .Managed inventory levels, conducted regular stock assessments, and coordinated with suppliers to maintain adequate product availability and meet customer demand.

Handled customer inquiries and concerns, delivering high-quality service and solutions .Facilitate the issuance of new SIM cards to clients, providing detailed guidance on activation procedureswhile meticulously managing SIM card inventory .Serve as the dedicated point of contact for clients, promptly addressing their inquiries, concerns, andtechnical issues with utmost care and proficiency .Conduct seamless financial transactions, ensuring accuracy and confidentiality in handling payments forpostpaid lines.

• Conducted lectures at the Applied College of Science, specializing in Mathematics, Engineering Economics, Basics of Electricity, and other pertinent subjects.• Designed and delivered comprehensive curriculum modules, ensuring clarity and relevance in technical education.• Mentored and advised students on academic matters, providing guidance and support for their educational pursuits.