I was the group CIO responsible for initiating the digital journey for the mother company and its subsidiaries.Achievements:• Successfully implemented the connectivity and network security project to connect the mother company HQ with the five ports (Damietta-Dekhela- Adabia- Portsaid-Abokier) using various media and implemented the dark fiber project inside each port, this to connect all warehouses and buildings inside each port with the company network (the overall length about 30… Show more I was the group CIO responsible for initiating the digital journey for the mother company and its subsidiaries.Achievements:• Successfully implemented the connectivity and network security project to connect the mother company HQ with the five ports (Damietta-Dekhela- Adabia- Portsaid-Abokier) using various media and implemented the dark fiber project inside each port, this to connect all warehouses and buildings inside each port with the company network (the overall length about 30 kilometers).• Implemented the VoIP solution using open-source technology.• Successfully finished the main data center "matching tier two standards" and four small data centers in the ports using Dell VxRail Hyperconverged Infrastructure, Data protection, and Schnieder technologies.• Implemented CCTV in all company premises and warehouses (22 locations).• Implemented the HRIS application “MenaITech”.• Implemented the ERP enhancements” Microsoft Dynamics AX (Axapta)” to be fully integrated with the ETA “Egyptian taxation authority”.• Managed the technology selection for the new Oracle ERP and Initiated the ERP implementation. project covering the modules (Financials- Procurement- inventory-EPM budgeting- maintenance-EPM Profitability).• Managed the technology selection for the Port operation and terminal operation to cover the branches' operation inside the ports with the world leader Navis.• Managed the integration design among the different modules and technology providers. Show less

Tanmeyah is a fast-growing financial services provider with a focus on low income groups, both businesses and individuals of the societies in which it operates.Tanmeyah offers financial solutions to those segments of the population that previously have had no access to these services through a comprehensive branches network that is adequately placed in a close proximity to our clients. Founded on the extensive financial expertise of the management team, Tanmeyah introduces new… Show more Tanmeyah is a fast-growing financial services provider with a focus on low income groups, both businesses and individuals of the societies in which it operates.Tanmeyah offers financial solutions to those segments of the population that previously have had no access to these services through a comprehensive branches network that is adequately placed in a close proximity to our clients. Founded on the extensive financial expertise of the management team, Tanmeyah introduces new ways of incorporating technology and combines this with a unique and direct personal approach through our branches to create a low-threshold, highly professional environment for our customers. In the first year of its existence, Tanmeyah has established over 65 branches in both urban and rural areas of Egypt. It is now expanding its services through a diversified and much-needed mix of both financial products and services... Show less

ITS - Egypt CMMI level 5Achivements:Successfully delivered 3 large IT projects(Over 2 $Million) that developed Core banking application and Global Finance system for Kuwait Financial House "Realestate" and Commercial bank of Dubai.Responsibilities:Prepareing project work products (scope, stakeholders approval, project deliverables size & effort estimation. etc.)Resource commitment gathering and… Show more ITS - Egypt CMMI level 5Achivements:Successfully delivered 3 large IT projects(Over 2 $Million) that developed Core banking application and Global Finance system for Kuwait Financial House "Realestate" and Commercial bank of Dubai.Responsibilities:Prepareing project work products (scope, stakeholders approval, project deliverables size & effort estimation. etc.)Resource commitment gathering and managementIdentifying, analyzing and manageing the project risksDeveloping and maintaining project schedule and other project execution work products.Managing of the delivery team of 52 development staffProvideing overall day-to-day direction and management of the project. Ensuring QA overall the project activities.Managing remote development contracting, Hiring, training, Resources utliliztion and invoicing. Show less

AchievementsInitiated and formulated the IT Division to serve all IT needs within the Contact Center (400 equipped seats in to buildings)Successfully Implemented ITIL methodologies within the divisionBuilt the division team (reached 14 personnel: 5 professional consultants and 9 help desk representatives).Managed the Implementation of Oracle CRM ResponsibilitiesDivision Management:Conduct corporate strategic business planning, analysis and major vendor contract… Show more AchievementsInitiated and formulated the IT Division to serve all IT needs within the Contact Center (400 equipped seats in to buildings)Successfully Implemented ITIL methodologies within the divisionBuilt the division team (reached 14 personnel: 5 professional consultants and 9 help desk representatives).Managed the Implementation of Oracle CRM ResponsibilitiesDivision Management:Conduct corporate strategic business planning, analysis and major vendor contract negotiations and participate in hardware sizing.Interact with line of business managers & key users to ensure that the infrastructure solutions align with business needs. Maintain IT operations in compliance with ITIL standards. Drive the provision of services across the organization utilizing standard ITIL procedures (service desk, Incident Management and configuration Management).Develop, maintain, support, and optimise key functional areas (particularly network infrastructure, server infrastructure, data communications, disaster recovery, VOIP and telecommunications systems).24 / 7 call process management as an escalation point from operations teams.Interact with various technology solution providers & system integrators, evaluate the technology options available in the market and make recommendation of suitable infrastructure solutions.Interact with vendors and external support agencies.Team Management:Manage a team of professional people responsible for the provisioning, management and maintenance IT Infrastructure and Operational Services for the entire organization. Manage the division team in day-to-day operations.Provide effective leadership of the IT Operations Staff to ensure they achieve 100% contribution to organization objectives. Show less

Developed and implemented a fully fledged CRM application (tele-sales, tele-marketing and tele-service) that seemlessly integrates with Digital PBX (including VOIP features) and any POP3 mail server.Responsibilities:Implemented, administrated, generated and customized Oracle (E-Business suite CRM 11i) applications.Designed and developed customized business reports (using Oracle Discoverer for CRM, PASTA configuration (For Arabic Printing))Managed all backup… Show more Developed and implemented a fully fledged CRM application (tele-sales, tele-marketing and tele-service) that seemlessly integrates with Digital PBX (including VOIP features) and any POP3 mail server.Responsibilities:Implemented, administrated, generated and customized Oracle (E-Business suite CRM 11i) applications.Designed and developed customized business reports (using Oracle Discoverer for CRM, PASTA configuration (For Arabic Printing))Managed all backup strategies(development and testing) that ensured the recovery to the point of failure no matter what kind of system failure the company encounterManaged system users and defined their relevant responsibilities. Monitored Databases and Operating Systems performance Enhanced system performance and increased utilization of resources.On site support including database creation & organization, space management. Show less

EgyptResponsibilities:Manage all backup procedures including backup strategies (development and testing) Manage system users and define their relevant responsibilities. Monitor Databases and Operating Systems performance Enhance system performance and increase utilization of resources.On site support including database creation & organization, space management.

Participate in analysis, design, construction, testing, and implementation of the following projects

Responsible of the full point of sale, retail, inventory and financial day to day activities