Yasser E. Amashta Email & Phone Number

Latin America

• Leading efforts to enhance the overall customer experience, ensuring customer satisfaction and retention.
• Developing and implementing strategies to collect and analyze customer feedback, resulting in an improvement in customer satisfaction scores.
• Collaborating with cross-functional teams to identify and resolve customer issues and streamline processes.
• Implementing customer-centric training programs for employees to improve service quality.
• Developing and overseeing customer support and service policies to ensure consistency and excellence.
• Continuously monitoring and improving key performance indicators related to customer experience.

Latin America

• Served in a key leadership role for the development and implementation of Medical Capital Equipment throughout several highly regarded clinics and hospitals in Latin America and the Caribbean with the goal of.
• Led Capital equipment installations and training from business analysis to final acceptance.
• Demonstrated broad knowledge of the Capital Equipment market, especially in Developing Markets.
• Proficient in technical expertise in Medical Devices, especially in high-complexity robotics systems.
• Continued to lead the development and implementation of Medical Capital Equipment projects in Latin America and the Caribbean.
• Established and maintained strong relationships with key clients, including hospitals, clinics, and healthcare institutions.

Bogotá D.C. Area, Colombia

• Leveraged outstanding interpersonal and consultative selling skills to consistently exceed territory sales targets.
• Successfully generated monthly sales exceeding $75K within the pacemaker and CDI product lines.
• Provided technical training and commercial support for pacemakers and cardiac defibrillation devices.
• Advised doctors working in operating rooms to ensure proper implantation of cardiac devices.

Santa Marta, Colombia

• Recognized expert on the technical aspects of arthroplasty/trauma products, including prosthetics, plates, and screws.
• Routinely met or exceeded mean sales target of $35K per month throughout the northern region of Colombia.

Bachelor Of Science (B.Sc.), Mechanical Engineering

Activities and Societies: Vice-President Biomedical Engineering Society

Bachelor Of Arts - Ba, Anthropology

Master’S Degree, International Business

M.I.B.

Graduate Degree, Economics

Activities and Societies: Researcher