Yasser E. Amashta Email & Phone Number

Latin America

• Leading efforts to enhance the overall customer experience, ensuring customer satisfaction and retention.• Developing and implementing strategies to collect and analyze customer feedback, resulting in an improvement in customer satisfaction scores.• Collaborating with cross-functional teams to identify and resolve customer issues and streamline processes.• Implementing customer-centric training programs for employees to improve service quality.• Developing and overseeing customer support and service policies to ensure consistency and excellence.• Continuously monitoring and improving key performance indicators related to customer experience.

Latin America

Served in a key leadership role for the development and implementation of Medical Capital Equipment throughout several highly regarded clinics and hospitals in Latin America and the Caribbean with the goal of maximizing revenue generation.• Led Capital equipment installations and training from business analysis to final acceptance.• Demonstrated broad knowledge of the Capital Equipment market, especially in Developing Markets.• Proficient in technical expertise in Medical Devices, especially in high-complexity robotics systems.• Continued to lead the development and implementation of Medical Capital Equipment projects in Latin America and the Caribbean.• Established and maintained strong relationships with key clients, including hospitals, clinics, and healthcare institutions.• Collaborated with the product development team to identify market needs and helped shape product offerings.• Conducted market research and competitive analysis to identify emerging trends and opportunities.

Bogotá D.C. Area, Colombia

• Leveraged outstanding interpersonal and consultative selling skills to consistently exceed territory sales targets.• Successfully generated monthly sales exceeding $75K within the pacemaker and CDI product lines.• Provided technical training and commercial support for pacemakers and cardiac defibrillation devices.• Advised doctors working in operating rooms to ensure proper implantation of cardiac devices.

Santa Marta, Colombia

• Recognized expert on the technical aspects of arthroplasty/trauma products, including prosthetics, plates, and screws.• Routinely met or exceeded mean sales target of $35K per month throughout the northern region of Colombia.

Bachelor Of Science (B.Sc.), Mechanical Engineering

Activities and Societies: Vice-President Biomedical Engineering Society

Bachelor Of Arts - Ba, Anthropology

Master’S Degree, International Business

M.I.B.

Graduate Degree, Economics

Activities and Societies: Researcher