· Handling Nestle Customer accounts for MENA region through SAP.· Preparing & issuing statements of accounts to customers & Finance team.· Ensuring prompt collection of payments through contacting customers & their salesmen to resolve disputes, aged line items & deductions.· Reconciling Nestle’s statement with the customer’s statement on monthly/quarterly basis in order to identify & clear the differences in collaboration with other teams (Claims, Credit Notes & Sales team).· Preparing periodic reports such as daily aging & on time collection report.

• Assisted clients with their banking needs.• Cross-sold financial products and services.• Discussed the financial requirements of clients & provided them with financial advice.• Resolved clients’ complaints and reported back to the banking manager.

• Conducted one-to-one sessions with parents & students to assist with enrollment.• Proactively managed students/ parents complaints & inquiries regarding admission to ensure enrollment in a timely manner.• Reviewed and edited student data forms to ensure accuracy & university policy compliance.• Done paperwork along with the team to be handed to the head throughout the day.