Yaswanth Kumar Email & Phone Number

Hyderabad, Telangana, India

• Developed and implemented the complete order fulfillment and logistics process• Optimized cost of operations through better route planning and roster management• Set up the SOPs and metrics to improve operational decisions• Launched and established operations from scratch in Hyderabad (Hiring and training staff, settingup office space and Warehouse, organizing offline marketing activities and events etc.)• Proposed and initiated the express delivery model for medium sized items to increase customeracquisition• Delivered positive customer experiences by implementing effective quality assurance practices.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improvebottom-line profitability.• Planned daily operational strategies, including delivery routing, team workflows andpromotional initiatives.• Maintained safety and emergency readiness among personnel by disseminating information onandmonitoring compliance with regulatory and organizational policies.• Improved morale and management communication by creating employee recognition andrewards practices.• Recruited, hired and trained crew members on the application of projects, customer relationsandcustomer service.• Developed initiatives for process improvement and reviewed and assessed ongoing operations.• Oversaw financial management activities, including budget management, accounting, andpayroll.• Enforced security policies and procedures to protect company assets from theft, loss, ordamage

Hyderabad Area, India

● Directed day-to-day operations by spearheading implementation of short-term andlong-term strategies to achieve business plan and profitability goals.● Conducted performance reviews providing coaching and feedback to benefit bothcompany and employee.● Managed company operations with responsibility for profit and loss, scheduling,training, and inventory control.● Implemented policies and standard operating procedures and managed quality,customer service, and logistics.● Delivered positive customer experiences by implementing effective qualityassurance practices.● Collaborated with staff to maximize customer satisfaction, streamline proceduresand improve bottom-line profitability.● Planned daily operational strategies, including delivery routing, team workflowsand promotional initiatives.● Maintained safety and emergency readiness among personnel by disseminatinginformation on and monitoring compliance with regulatory and organizationalpolicies.● Improved morale and management communication by creating employeerecognition and rewards practices.● Recruited, hired and trained crew members on the application of projects,customer relations and customer service.● Developed initiatives for process improvement and reviewed and assessed ongoingoperations.● Oversaw financial management activities, including budget management,accounting, and payroll.● Reviewed daily financial reports and reconciled accounts to keep informationcurrent and accurate.● Built upon established practice standards to improve operational performance andreduce labor costs.● Enforced security policies and procedures to protect company assets from theft,loss, or damage.

Hyderabad Area, India

Launched Ola Store Operations and was responsible for Seller Operations• Formulating the fulfillment/Operation strategy for City operations/Expansions/Area mapping• Last mile Delivery/First Mile Delivery, Core Transport operations, Delivery Management• Increased organic demand by improving Customer Expectations through Operations• Inventory update of Tied up merchants - Ensuring top selling SKU’s always live on app• Implemented on alternate means of delivery to improve unit economics• Input to Product Team - On development of Shopper’s & deliverer’s App• Team Building - from single digit no. to more than 150+• Increase in Market place revenue, Inventory planning, Inventory Decisions• Managing the accounts/procurement of fulfillment centers/Stations• Collaborating with Merchant for clean fulfillment. Zone Analysis, Area Mapping, Planning• Ensuring proper collaboration among multiple delivery fulfillment centers/operations• Managing a distributed Team/Training/Development• Preparation of delivery and inventory reports• Hiring, SOP Definitions. Team Handling, Roster Management, Vendor Analysis and Order fill rate analysis