Professional desktop support engineer with 5+ years of experience in end-user computing, supporting IT Infrastructure, analyzing and resolving complex issues, and providing extended technical assistance to clients. Specialized in troubleshooting hardware and software issues reported by users using ITSM tools (ServiceNow). Proven ability to resolve complex technical issues quickly and efficiently. Strong customer service skills and knowledge to communicate effectively with non-technical users.I have acquired a comprehensive understanding of key business functions, including finance, marketing, operations, and strategy, through my academics.