Yateesh Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

EMEA & AAPAC Region

Bengaluru Area, India

Roles and responsibilities: Geographic or Functional point of contact for Relationship Manager(RM) and Program Manager’s(PM) of client Collaborate with client requestors on any change requests to agreed process and work with RM’s to address these changes. Track change request and report it on a monthly basis, work with RM’s to address these changes and.

Bangalore

• People Management Responsibilities:
• To improve team’s capabilities & helping them with their development plan
• Take initiatives towards streamlining process and help managing various metrics for the team
• Act as a back-up to the AM for all operational deliverablesClient Customer Responsibilities:
• Respond to Client queries and escalations on email
• Attend all Client calls related to process updates and New offers discussed on a daily & weekly basis

Bangalore Area, India

* Helps manage day to day functions of the call center, mainly including handling of personnel related issues, managing SLAs and team performance* Monitor production, quality, claims turnaround and staffing* Take initiatives towards streamlining process and help managing various metrics for the team* Act as a back-up to the TL for all operational.

Bangalore Area, India

* Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. * Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. * Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. * Primary.