1. Spearhead EV infrastructure projects, ensuring strategic planning and seamless integration into power distribution.2. Manage stakeholder relations, ensuring collaboration for successful electric vehicle initiatives.3. Ensure regulatory compliance for effective implementation in the Electric Vehicle Cell.

1. Formulated functional balanced scorecard (BSC) and annual budgets for both Opex & Capex. Identified opportunities for resource optimization. Ensured compliance and managed all external and internal audit data.2. Promoted energy-efficient practices and technologies in agriculture with implementing demand-side management techniques.3. Facilitated the implementation of solar-powered pumps, educating farmers on the PM-KUSUM scheme, ensuring smooth project execution and monitoring the adoption of renewable energy solutions in the agriculture sector.4. Implemented effective risk management and mitigation strategies at the functional level. Identified probable revenue leakage points and implemented corrective measures. 5. Prepared management reports and PowerPoint presentations, including creating and designing engaging slides, using visual aids, and delivering presentations effectively to various audiences. Assisted top management in decision-making. 6. Proactively overseeing AT&C loss reduction projects, including Adarsh Bidyut Gram and MBC through SHGs for impactful results. 7. Contributed as a core committee member overseeing projects encompassing Smart Metering in Lift Irrigation and Agriculture connections also, and Energy Accounting & Auditing for comprehensive project management. 8. Successfully led the end-to-end execution of project involving GIS-based consumer indexing, DTR mapping, and GPRS-based Smart meter installation, establishing a robust Advanced Metering Infrastructure (AMI) framework.

1. Actively monitored and optimized revenue cycle management, collection, and recovery processes to drive financial performance. 2. Supervised and optimized back-office operations for efficient new service connection release process. 3. Championed the implementation of innovative initiatives, including an integrated operating system (IOS) and a streamlined security deposit refund system, enhancing billing processes and overall operational efficiency. 4. Contributed to strategic ICT planning for the implementation of AMI, Smart Meter Rollout Management System, Meter Asset Provider (MAP) process automation, CIS and billing, with effective change management, IoT-oriented application implementation, and digital transformation. 5. Analysed electronic (static) meter and smart meter data to identify patterns, anomalies, and energy consumption trends, providing insights for energy optimization strategies. This helped in identifying opportunities for load optimization and reducing energy losses.

1. Addressed customer inquiries, complaints, and service requests in a professional and timely manner. 2. Resolved billing discrepancies, metering issues, and power outage complaints to ensure customer satisfaction. 3. Collaborated with cross-functional teams to ensure efficient resolution of customer issues and timely service delivery. Ensured adherence to service level agreements (SLAs) and quality standards in customer interactions and complaint resolution. 4. Assisted customers with processing applications of new service connection, load augmentation, and change in name or category with document verification. Provided accurate and helpful information regarding electricity services, tariff rates, and energy conservation.

1. Site mapping for 11kV feeders & their LT networks. Pole-wise indexing of electric connections.2. Load Balancing of Distribution Transformers & LT Circuits; Time to time Site inspection and ensure to load transformer is at its best efficiency point.3. Theft detection and help in vigilance inspections done by Vigilance Team.4. In case of meter is burnt/ damaged/ faulty; On Consumers’ complaints visit their premises, check the meter and guide them accordingly.