Cameron Yates Email & Phone Number

I ensure our sales and client success teams communicate value in the best and most efficient ways possible while having the best resources to do so.

Over a 14 month period I managed our 25 largest and most strategic accounts. During this time period over 50% of the accounts I worked with either upsold, signed a PUF multi-year agreement, or both. Retention rates of over 110%

- Created a full sales enablement curriculum inclusive of knowledge around our product and how to demo successfully, our industry, ideal buyer personas, CRM management, and more. Materials were in multimedia format inclusive of videos, written content, quizzes, and presentations.- Coached sales team members on sales presentation and provided feedback using.

Overseeing the creation and management of specific team breakouts for Implementation, Support, and Managed Services. - Implementation team responsibilities include overseeing the project management, team management and quality of customer focused delivery for advocacy program launches. The implementation team works with our clients to understand.

Leading EveryoneSocial's Client Success (CS) team that includes Onboarding/Implementation, Client Success Management (CSM), and Technical Support teams. We focus on being a true partner with our clients to ensure alignment and trust exists, enabling us to proactively lead with the best strategies and on-the-ground practices for each client's use-cases and.

At EveryoneSocial we're taking data, turning it into knowledge, and using that knowledge to create a strategy around how to provide more value to our users as well as our internal teams. My role can be summarized into three parts:+ One is to create an environment where both raw data and the processed "knowledge" can be captured w/in various tools we use.

Greater Salt Lake City Area

As the Senior CSM I was responsible for driving customer loyalty and success by supporting our clients to achieve satisfaction and measurable value from our products and services. Responsibilities included:+ Overseeing the client onboarding process and goal achievement+ Developing and helping clients implement best practices+ Collecting feedback and.

Greater Salt Lake City Area

Acted as a major part of the operational and process functions oversight of the Returns Team for Backcountry.com. Directly managed team of around 25 people on any given day and ensured their happiness and productivity while at work.In 16 months the following occurred with my team:-26% increase in process efficiency while coming in under budget as a result.

Quickly obtained industry-relevant knowledge via on-the-fly training and learning, thus allowing me to oversee day-to-day operations, product development and project management duties of company over a 2 ½ year period. Quick Facts:-Set up framework and led the design of complex ideas into elegant, intuitive product designs across multiple platforms for.

Master Of Business Administration (Mba)

Activities and Societies: TEK Club Successfully completed the MBA program while focusing on data technologies, analysis, and information.

Masters Certificate - Information Systems, Data Technologies & Strategy

Classes completed while concurrently completing an MBA: - Data Analysis & Decision Making I & II - Information Technology - Business.

Bs Parks, Recreation, Tourism Management, Minors - Business Management | Entrepreneurship

Activities and Societies: NCSU Ski & Snowboard Club