Best Technology Services is one of the largest engineering and implementation field services companies in Australia.With more than 200 qualified and experienced IT engineers, we deliver streamlined end-to-end project management and field services solutions for technology infrastructure across Australia. We reach places others can’t.As the Chief Customer Officer (CCO), my focus is on advocating on behalf of our customers to innovate the way in which technology field services are delivered – by driving an agile approach to leading an efficient project management office and delivering successful business outcomes.For more than 15 years, Best has worked with Australia’s leading technology vendors, systems integrators and resellers to keep their technology and equipment running smoothly. Whether you want us to be your white label provider or named partner, as a 100% channel business we’ll never engage directly with your end clients (unless you ask us to). Our services are designed to solve problems for you and your clients quickly and cost-effectively – so you can focus on your core business. They include:● Project Management● Large-Scale Technology Installations● Cost-effective, Scalable & Responsive Service & Repairs● Efficient & Integrated Pre-Deployment Configuration Solutions● Third-Party Logistics & Warehousing● End of Life Solutions for any Technology or Device.Our expert field technicians seamlessly deliver over 250,000 field service events every year throughout Australia – even in the most remote locations. We are problem solvers, risk managers and efficiency finders. Difficult deployments, challenging installations and deadline-driven specifications are our specialties. Our project and service outcome guarantee will give you confidence that, no matter how challenging the requirements, with Best consider it done.To learn more about us, visit our website:www.best-ts.com.auOr contact me by email: ✉ deany@best-ts.com.au

Strategic positioning of this innovative and market disruptive textiles business to deliver new value propositions to the retail and consumer market. Other Key Achievements:● Discovering new market opportunities by fostering customer relationships to reveal the most valued requirements. ● Developed bold new products and services to be the first to market and established capability to ensure consistent delivery of the annuity revenue streams. ● Results included online sales growth of 200% and substantial new retail supply agreements.

Driving growth through having the courage to increase the depth and value of all services offered in a challenging market. Other Key Achievements:● Delivered the strategy to transform professional services and deliver amazing customer experiences. ● Substantial services revenue growth with annual operational savings of $1.5m and a customer satisfaction improvement of 19% by the Services team of 150 people.

Delivering strategic customer-driven professional services, by creating a passionate and dedicated team of people supporting the sales strategy. Other Key Achievements:● Implementing efficient delivery models resulted in a 22% improvement in SLA performance and improvement in staff engagement, with an additional $2m services revenue.

Developed the services delivery strategy (hardware delivery, software and professional services) for this young progressive print management company. Other Key Achievements:● From the ground up, scaled the services team to deliver industry leading services to some of Australia’s largest companies. ● Achieving professional services revenue of $8m, delivering SLA of 98% and a customer satisfaction of 86%, the company was targeted and acquired by Upstream.

Delivered an expanded range of hardware and software services to customers throughout ANZ, achieving SLA’s and delivering a unique customer experience. Other Key Achievements:● Led a team of 150 people providing strategic direction and support to empower them to achieve their goals.● Delivered the first live automated customer service portal, improving customer engagement and satisfaction by expanding the direct delivery capability across Australia. ● Consistently driving improvements in service levels and SLA performance including call centre, service delivery, and inventory management.

Strategically positioning The Mode Group as Spotless’ premium provider of food and event services delivering additional revenues by opening new market opportunities. Other Key Achievements:● Integrated service delivery capability with the larger group to realise savings and deliver an increased level of customer service. ● Led a team of 50 full-time people; Delivered the strategic financial plan by winning $3m in annual contracted revenue.

Delivery of all operational functions including the national catering and events team, logistics and service partners.