Longmont Home-City Flagship

Idaho Falls Airport Tri-Brand (National, Alamo, Enterprise)

Longmont Home-City Flagship

 Operated a forklift to move units and unload deliveries Completed PDI and repair work on RV's, trailers, and shop vehicles Assisted Technicians with repair, get-ready, and PDI jobs as needed Inspected units being received for defects and damages and prepared units for inventory pictures Maintained shop cleanliness and organization, became familiar with parts organization to assist technicians and customers Drove a company vehicle to tow/deliver units to customers and shows, make parts runs, and other errands as needed Took an interest in keeping company vehicles and equipment clean and well-maintained

 Performed diagnosis and repair work on customer vehicles, shop vehicles, and completed special projects Became familiarized with and interpreted data from manufacturer scan tools, oscilloscope software, and data-loggingsoftware Wrote up customer repair invoices, and worked directly with the customer during the repair process Organized parts sourcing, invoicing, billing, and shipping for parts and shop supplies relevant to the jobs Accessed services such as Prodemand, Alldata, and Identifix to view service information relevant to vehicles being workedon Passed the ASE A6 electrical certification exam

 Wrote-up, dispatched, closed-out, and cashiered repair invoices and customer work, ensured pricing was consistent withcustomer expectation Transported customers to and from the dealership and delivered customer vehicles (sometimes to locations farther than 2hours) Became aware of additional service items in order to provide relevant service needs to the customer Trained to cover for Express Bay Technicians, helping with tires, paperwork, oil changes, tires, filters, and othermaintenance items Checked in rental and trade-in vehicles, completing walkaround reports and paperwork as necessary Road tested vehicles for 5-30 miles before and after service to verify concerns and repairs were done correctly Familiarized with Toyota-specific maintenance intervals, services, operation codes, and labor codes

 Drove long distances (up to 4 hours) to deliver, pick up, and dealer trade vehicles Kept vehicle inventory neat and organized by make, model, vehicle type, lot age, and price Performed snow removal on the lot by shoveling, operating the plow truck, and spreading ice melt Detailed and cleaned vehicles to "showroom quality" for display on the sales floor Inspected vehicles being delivered for damage or defects prior to sale

• Maintained overall cleanliness of store. Cleaning floors, bathrooms, accidental spills, and other tasks as requested by management• Cross-trained quickly to assist other departments. Covering for Cashiers, Courtesy Clerks, Guest Service Counter, Fuel Kiosk,Ecommerce, and gave limited help in other departments• Trained several new employees to work Guest Service and Fuel Center• Maintained and fixed items and equipment in the store as knowledge and ability allowed• Trained to handle Money Services requests/transactions, help customers with returns/refunds, and fill out/provide paperwork tomanagement as needed.• Handled large amounts of money• Kept an accurate report of cashier activity