Ecommerce Coordinator
Current- Collaborate closely with the product and sales teams to support the development and launch of new product lines, ensuring alignment with seasonal and market trends.
- Serve as a subject matter expert for the Gerber product platform, overseeing product capabilities and ensuring an optimized user experience.
- Support product roadmap by managing the integration of new software systems, including NuOrder and Sugi, to enhance digital intake, provider experience, and decisioning processes.
- Spearhead the creation of Standard Operating Procedures (SOPs) and training materials, enabling team members to utilize new platforms effectively and consistently.
- Manage content validation and triage processes to resolve product-related issues, improving operational efficiency and customer satisfaction.