Yathartha Saxena

Yathartha Saxena Email and Phone Number

Senior Program Manager at Amazon | Transforming Customer Service through Strategic Innovation @ Amazon
seattle, washington, united states
Yathartha Saxena's Location
New Delhi, Delhi, India, India
About Yathartha Saxena

I am passionate about driving operational excellence, delivering world-class customer experiences, and leading high-impact initiatives that transform customer service processes. With over a decade of experience in program management and work force management, I specialize in optimizing workflows, implementing innovative solutions, and fostering cross-functional collaboration to achieve strategic goals. I have a strong track record of delivering impactful business outcomes by navigating and aligning complex policies.Organizations I have worked with - Convergys/Concentrix, Quatrro Global service and Meru CabsKey areas of expertise:Program & Project ManagementCustomer Experience & Journey MappingProcess Improvement & Lean MethodologiesCross-functional Team LeadershipData Analysis & KPI TrackingStakeholder Management & CommunicationI’m driven by a passion for continuous improvement, creating efficiencies, and delivering results that have a measurable impact. My goal is to always exceed expectations and contribute to Amazon's mission of being the most customer-centric company in the world.

Yathartha Saxena's Current Company Details
Amazon

Amazon

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Senior Program Manager at Amazon | Transforming Customer Service through Strategic Innovation
seattle, washington, united states
Website:
amazon.com
Employees:
500669
Yathartha Saxena Work Experience Details
  • Amazon
    Senior Program Manager
    Amazon Mar 2020 - Present
    New Delhi, Delhi, India
    As a Senior Program Manager at Amazon, I lead critical global internal projects within the GEPMs (Global Expansion Program Managers) team. My core responsibility involves overseeing the migration of internal Customer Service (CS) from GACD to Amazon Connect AWS. This role requires meticulous planning, cross-functional collaboration, and a deep understanding of Amazon’s technical infrastructure to ensure seamless transitions and optimized customer service operations.With a strong background in program management and a commitment to driving innovation, I am dedicated to enhancing operational efficiency and supporting Amazon's continued global growth.
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  • Amazon
    Senior Analyst Wfm
    Amazon Aug 2019 - Mar 2020
    Hyderabad, Telangana, India
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  • Concentrix Limited Company
    Scheduling Analyst
    Concentrix Limited Company Jun 2014 - Aug 2019
    Gurugram, Haryana, India
     Handling Resource planning for several programs and identifying the changes in business and functionalinitiatives, which will have direct impact on forecasting. Scheduling for several programs on different parameters and in different geographies considering theconstraints. Suggest action plan to real time teams by reviewing and analyzing the performance of the program on daily,weekly and monthly basis. Analyze forecasted volume and available staff to ensure the staff is schedule efficiently, utilizing theavailable resources and achieving the service level targets. Interfaced with senior managements to interpret needs, assess requirements and identify solutions to non-standard requests to maintain daily service level objectives. Provide real-time feedback to organizational leadership to ensure awareness of trends. Meet the development and performance goals for the programs.
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  • Quatrro Analytics & Management Services Private Limited
    Senior Subject Matter Expert
    Quatrro Analytics & Management Services Private Limited Nov 2011 - Apr 2014
    Gurugram, Haryana, India
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  • Meru Cabs (Branch Office)
    Customer Care Executive
    Meru Cabs (Branch Office) May 2010 - Nov 2011
    New Delhi, Delhi, India
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Yathartha Saxena Education Details

Frequently Asked Questions about Yathartha Saxena

What company does Yathartha Saxena work for?

Yathartha Saxena works for Amazon

What is Yathartha Saxena's role at the current company?

Yathartha Saxena's current role is Senior Program Manager at Amazon | Transforming Customer Service through Strategic Innovation.

What schools did Yathartha Saxena attend?

Yathartha Saxena attended Niilm University, Kanpur University, India.

Who are Yathartha Saxena's colleagues?

Yathartha Saxena's colleagues are Shawn T., Rampratap Singh Darigpur, Vinita Bhadrachalam, Annette Jackson, Malak Alkaddah, Christian Cruz, Sam P..

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