Yatheeshkumar S C Email & Phone Number

Experienced Operations Engineer | Process Optimization | IT Operations SpecialistResults-driven and technically adept Operations Engineer with a solid foundation in Workflow Management (WFM) and a proven history of optimizing IT operations. Skilled in ticket distribution, SLA management, performance reporting, and workflow analysis to enhance efficiency and productivity. Proficient in using tools like JIRA, Wolken, and JSM for ticket management, driving continuous improvement, and ensuring SLA compliance.Experienced in conducting employee training sessions to improve performance and streamline issue resolution. Played a pivotal role in designing standardized operating procedures that have minimized errors and boosted customer satisfaction.In my current role, I focus on monitoring Linux device performance, overseeing daily operational activities, and developing SOPs in collaboration with senior team members and managers. Proficient in managing remote servers for Linux and Windows environments, with expertise in monitoring key metrics such as CPU utilization, memory, disk usage, and hard disk controller health. Additional skills include security implementation, virtual machine management, log analysis, troubleshooting, automation, and incident management.Let’s connect to collaborate on IT operations excellence!

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  Government Engineering College

  Electrical, Electronics And Communications Engineering