Yathukulan Mahendran Email & Phone Number

Colombo, Western Province, Sri Lanka

• Responding to queries on the phone, via email, in person, or through remote access.• Provide technical assistance for internal teammates on PC issues, configurations, and installations for their personal assigned laptops.• Providing technical support on-site or via remote-access systems.• Providing technical support across the company• Office 365 Support• Setting up accounts for new users• Work with DHCP and DNS to add, modify or delete records and reservations.

Sri Lanka

• Responding to queries on the phone, via email, in person, or through remote access.• Responding in a timely manner to service issues and requests• Providing technical support across the company• Office 365 Support• Setting up accounts for new users• Diagnose and resolve technical hardware and software issues • Repairing and replacing equipment as necessary

Colombo 7

• Maintaining Windows 2012 R2 Server including DNS, DHCP, Active Directory Management, Users Accounts/ Groups management, Users Disk Space Allocation and Monitoring, Server Data Backup.• Updating and monitors security systems of network infrastructure.• Designing and implementing data integrity measures as well as daily system backups.• Monitoring security of LAN and WAN traffic.• Performing routine network, IT equipment and computer systems maintenance.• Performing troubleshooting of software packages and hardware devices on client machines.• Installing and updating Windows, Antivirus and software packages for the users.• Configuring and maintaining firewall.• Maintaining PABX & CCTV.

Colombo 5

• Installed and configured computer Hardware, Operating systems and Applications;• Monitored and maintained computer systems and networks;• Troubleshot system and network problems and diagnosed and solved Hardware or Software faults;• Provided technical support to end-users regarding computer hardware and software;• Took daily basis and month end system backups.

Batticaloa

#Installation and Maintain PCs and Servers#Installing and Maintaining the Network cable system#Troubleshooting & maintenance of PCs and Printers.#Configure and maintain the wireless ADSL routers and Access Points

Beng In Computer Networking, Computer And Information Sciences And Support Services, Upper Second Class Honours

Hnd In Computing & System Development

Ccna, Network And System Administration/Administrator

Pass A/L - Mathematical Stream

Up to A/L

Introduction To Cybersecurity, Cybersecurity