Yatin Sachdeva Email & Phone Number

Noida

Pune, Maharashtra, India

Develop and sustain excellent customer relationships for all assigned customers, acting as the single point of contact (SPOC) for each allocated account. Develop and maintain excellent internal working relationships with key departments and represent the customer’s expectations and requirements whilst being a point of escalation. Measure and monitor monthly performance levels, ensuring monthly reports are collated, analyzed, and distributed to the relevant parties. Managing customer request as Incidents, Requests and ensuring SLA adherence via Service Now. Managing FTEs for dedicated customer account. Work closely with clients to understand their business needs and highlight any account development / new business opportunities to the Sales team. Attend Service Reviews for both Customer and Internal business stakeholders Work with relevant parties to ensure effective action plans are in place for escalations and that ‘root cause’ analysis is conducted to determine any required corrective actions. Manage customer invoice, PO and discussion for billing queries.

Gurgaon, India

Managing Network Service Delivery for customer over MPLS and SDWAN. Develop project management plans, hosting business reviews with stockholders. Working with Global Carriers for WAN & LAN Infra requirements & deployment for customers. Negotiations with vendors/Partners to buy connectivity within allocated project budget. Managing the vendors and their contract on airports. New vendor onboarding based on their network & delivery capabilities. Defining Service Acceptance TEST (SAT) for ADD or Change services, and managing delivery against the SAT. Managing end-to-end planning & execution of complex & strategic projects across Asia Pacific, Middle East, Europe, and Americas. Knowledge of Router, Switches and Firewall for network configuration. Managing third party delivery in support of Service Readiness activities and SAT compliance. Working over customer service delivery over MPLS/IP for customer dedicated and shared one. End to End project management including quotation, execution, and closure. Working experience with third party providers (ISP) for customer solutions from their budgeting, solution & delivery. Working experience over Service Now, Abacus, JIRA, SODA, CPQ & participated in UAT as a User profile. Logging, tracking, and following open issues to resolution including confirming task owner and establishing target dates.

Managing Network Service Delivery for customer over MPLS and SDWAN. Develop project management plans, hosting business reviews with stockholders. Working with Global Carriers for WAN & LAN Infra requirements & deployment for customers. Negotiations with vendors/Partners to buy connectivity within allocated project budget. Defining Service Acceptance TEST (SAT) for ADD or Change services, and managing delivery against the SAT. Managing end-to-end planning & execution of complex & strategic projects across Asia Pacific, Middle East, Europe, and Americas. Knowledge of Router, Switches and Firewall for network configuration. Managing third party delivery in support of Service Readiness activities and SAT compliance. Working over customer service delivery over MPLS/IP for customer dedicated and shared one. End to End project management including quotation, execution, and closure. Working experience with third party providers (ISP) for customer solutions from their budgeting, solution & delivery. Working experience over Service Now, Abacus, JIRA, SODA, CPQ & participated in UAT as a User profile.

Gurgaon, India

Managed customer (Global Business and Enterprise Global Business) like TATA Communications, Verizon, BT, AT&T etc. Coordination with NOC team related to provisioning, configuration, and testing. Monitoring the task over M6 through end-to-end solution. Working over FTTH, FTTB products for ISP, MPLS and P2P links. Responsible for SLA for delivery under the company standards. Handled customer life cycle starting from Feasibility, site survey, installation of services (ILP, MPLS, Clear Channel), Configuration of customer routers, and Fault troubleshooting. Managed telecommunication projects based on customer standards product/solution according to agreed timeframes. To have ownership of the transition solution working extensively with operations and cross functional teams. Results oriented with strong attention to detail and a relentless commitment to process improvement and quality.

Delhi

Commissioning for Data services, need to provision the link at NOC end for P2P and P2M configuration for fixed line services. Managing team of 15 engineers to resolve customer incident/requests. Execution of services to customer via LBR, UBR and Fiber (MUX) Attend service review with Service Account Manager for managing good service. Completion of customer incident/request as per agreed SLA. Worked on CRM- Oracle Application for CSO tracker.

New Delhi Area, India