• Provide guidance and training for new starters and team members.• Act as team leader when team leader is away, manage team members and provide feedback.• Assign daily allocations and rota for team members to ensure they work efficiently.• Handle and investigate complaints.• Continue to handle case management responsibilities.

• Assess, cost contain and manage medical claims. • Co-ordinate Air Ambulance, commercial evacuations and repatriations globally.• Handle incoming calls from customers and provide assistance accordingly.• Liaise directly with customers, agents, brokers and hospitals. • Manage and develop internal and external relationships to allow the pre-authorization process to function effectively.• Participate in huddles, team meetings and shift handovers to ensure continuity of service to customers.

• Provided support for marketing events and exhibitions, such as booking venues, conducting receptions etc.• Established and maintained relationships with Media; invited Media to press conferences and events.• Established and maintained partnerships with other companies and executed contracts.• Assisted in writing and translating press releases and other promotional materials.• Updated and maintained the marketing documents and databases.• Prepared marketing paperwork, such as contracts.• Uploaded marketing material to online social media sites.

• Delivered over 300 hours of Mandarin lessons to Edinburgh University students, staff and local residents, whichhelped to improve communication and organization skills.• Organized various Chinese cultural activities on behalf of Confucius Institute throughout the year. In charge ofplanning and delivery of events and learned a great deal about how to organize events and how to lead a team.• Assisted in planning and running academic conferences at the University of Edinburgh. Collected a great deal ofexperience in preparing and organizing complicated activities.