- Owner of a business specializing in thermal paper rolls and hardware.- Managed all aspects of operations, including sales, supply chain, and inventory management.

- Transitioned from an account manager lead into an operations manager role.- Leading a team of 12 members. Tutor, lead and schedule a team to ensure effective issue resolution.- Known for balancing leadership with operational efficiency, fostering team growth, and maintaining smooth operations.- Coordinate with suppliers, manage stock control, and handle closing reports.- Assist with event coordination, including keynote presentations and annual dinners.

- Provide IT support, including installation, troubleshooting and hardware maintenance, with a particular focus on networking.- Manage challenging customer requests and maintain high satisfaction levels.- Work directly with customers to meet their support needs and ensure timely problem resolution.- Recognized for blending technical expertise with strong communication skills to enhance customer service.- Minimal guidance and proactively seek clarification when needed.

- Provided specialized IT support services for cyber cafes, focusing on system setup and maintenance. - Demonstrated efficiency and attention to detail in high-volume tasks, including independently formatting and reinstalling systems for over 100 devices.

- Provided IT support and maintenance for over 10 cyber cafes. Inspected and maintained computers independently.- Visited customer sites regularly for system checks and issue resolution.- Repaired hardware components, including RAM, graphic cards, and motherboards.- Ensured reliable IT infrastructure in high-traffic environments.

- Provided hands-on technical support for POS system installations and network setup as the sole IT support.- Guided customers on the use of POS system equipment.- Managed network cabling (LAN) for reliable connectivity.- Reported progress and resolved issues promptly.- Coordinated installation schedules with customers to minimize disruptions.- Assisted with outstation POS system installations for smooth deployment.