Yayan Mulyawan Email & Phone Number

Indonesia

Jakarta, Indonesia

Supporting a portfolio of business and aggressively soliciting and servicing prospective and current clients to produce a variety of commercial loans, as well as generating and managing a portfolio of non-loan business and/or corresponding relationships.

Jakarta, Indonesia

Headshot Photographer whos doing a photograph of a person's face, that usually includes their shoulders. It can be taken from different angles and is usually used in a professional context, like on social media or professional website. It usually only includes one person, and they are the main subject in your photo.

Jakarta, Indonesia

Transformed team member effectiveness and collaborated with 5 cross unit consumer customer service to exceed Business Goal on Customer Centric approach. Co-author budgeting and business plan for a year head and initiated strategy to exceed operations, revenue and complaint management. • Prepared dozens of projects digitalization by provided straight thru process customer transaction using mobile banking and phone banking. Reduce number of call by 10% per year from 2017 to 2019. • Collaborated with people development and inbound customer service to implement various system and software deployment with zero risk impact to operations. • Co-author Business Continuity Plan, doing a regularly test and meet error rate below 5%. • Actualized Infrastructure cost and administered support charges to meet yearly budget.• Accomplished 5% defect rate on Ticket Support Management. Accelerated solution 95% within Turn Around Time. • Gathered with in Country and Regional Technology support moved Call Center Infrastructure and data center collocation with smooth process. Advocated issue during desk allocation within unit and users.

Jakarta, Indonesia

Mobilized 20 agent customer service and 5 Junior Service Manager. Measure on going performance service and sales indicator. Tracks productivity and provides ongoing detailed variance explanations to Unit Manager. • Through effective leadership and promotion of diversity, reinforce management practices in order to define and enhance individual and team performance. Being a best team in 2017 and awarded Regional Award with achievement Scorecard Card above 90% and achieve sales year target 1.2 Billion Dollar.• Manage/develop performance of direct reports including coaching and performance reviews.• Develops, analyzes, and monitors ongoing key performance indicators to include service levels, handling times, absenteeism and meet daily and monthly sales target.• Project business unit lead for Advance Dispute System solution, Improving Turn Around Time by 5 days short.