Yayan Mulyawan Email & Phone Number

Indonesia

Jakarta, Indonesia

Supporting a portfolio of business and aggressively soliciting and servicing prospective and current clients to produce a variety of commercial loans, as well as generating and managing a portfolio of non-loan business and/or corresponding relationships.

Jakarta, Indonesia

Headshot Photographer whos doing a photograph of a person's face, that usually includes their shoulders. It can be taken from different angles and is usually used in a professional context, like on social media or professional website. It usually only includes one person, and they are the main subject in your photo.

Jakarta, Indonesia

• Transformed team member effectiveness and collaborated with 5 cross unit consumer customer service to exceed Business Goal on Customer Centric approach. Co-author budgeting and business plan for a year head and.
• Prepared dozens of projects digitalization by provided straight thru process customer transaction using mobile banking and phone banking. Reduce number of call by 10% per year from 2017 to 2019.
• Collaborated with people development and inbound customer service to implement various system and software deployment with zero risk impact to operations.
• Co-author Business Continuity Plan, doing a regularly test and meet error rate below 5%.
• Actualized Infrastructure cost and administered support charges to meet yearly budget.
• Accomplished 5% defect rate on Ticket Support Management. Accelerated solution 95% within Turn Around Time.

Jakarta, Indonesia

• Mobilized 20 agent customer service and 5 Junior Service Manager. Measure on going performance service and sales indicator. Tracks productivity and provides ongoing detailed variance explanations to Unit Manager.
• Through effective leadership and promotion of diversity, reinforce management practices in order to define and enhance individual and team performance. Being a best team in 2017 and awarded Regional Award with.
• Manage/develop performance of direct reports including coaching and performance reviews.
• Develops, analyzes, and monitors ongoing key performance indicators to include service levels, handling times, absenteeism and meet daily and monthly sales target.
• Project business unit lead for Advance Dispute System solution, Improving Turn Around Time by 5 days short.