Yaylin Miranda Email & Phone Number

Garden City, New York, United States

●Provided warm and professional first point of contact for 200+ guests a night by greeting and seating guests at tables or in waiting areas ●Operated POS terminals to input customer orders and accept payments in a timely and efficient manner ●Provide excellent table service to 50+ patrons a night by maintaining knowledge of all menu items, including beverages and wines, and make recommendations upon request ●Won a wine selling contest for promoting $2500+ in Caymus Bottle/Flight sales ●Instructed trainees on food and beverage handling, steps of service, dessert presentation, and guest recovery ●Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist ●Worked Collaboratively with other servers to minimize wait times for all customers, regardless of which table they were at

Garden City, New York, United States

● Managedanaverage off 200+ in person and telephone guest inquiries per day, customer service requests and reservation bookings ● Designed and administered revised seating strategies as needed to reduce customer wait time ● Distributed 50+ to-go orders daily, while also processing cash and credit card payments ● Prepared tables for customer use, including rearranging seatings and tables to accommodate large groups of up to 30 guests ● Communicated reservation reminders to clients to reduce last minute cancellations ● Established professional rapport with clients and generate repeat business through a friendly attitude and extensive cuisine knowledge

Vestal, New York, United States

• Maintained high standards of customer service during high-volume, fast-paced operations• Prepped items for later use to save staff time during busy hours.• Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.• Followed food safety procedures according to company policies and health and sanitation regulations.• Responsible for a variety of roles such as cashier, working in the line serving customers their food, and washing dishes.• Greeted customers and provided excellent customer service.

Jfk International Airport, New York

• Supervised and coordinated activities of dining room staff• Managed all private event inquiries• Maintained contact with both FOH and BOH staff to ensure that dining details are handled properly, and customers’ concerns are addressed • Greeted an average of 1200 guests per day at the door and escorted them to their tables

Long Island, New York

As a development intern, I assist with trade zone and market research and help coordinate and execute micro marketing plans on a local level. My work tasks include data collection and entry, building reports, and performing research using Microsoft Office, Internet, and proprietary resources to SUBWAY®.

Long Island, New York

• Increased monthly revenues $20,000 by rolling out regular LTO (limited time offers) up-selling initiatives • Greeted an average of 700 guests per day at the door and escorted them to their tables • Managed in person and telephone inquiries, customer service requests, reservation bookings, and to-go orders• Oversaw the training of new trainees and educated them on service policies and procedures

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services, 3.5

Activities and Societies: Vice President of the Anime Club

Associate Of Science - As, Business Administration And Management, General