•Involved in deployments of Azure Kubernetes Service (AKS) environments as part of cloud infrastructure projects for diverse clients.•Collaborated with cross-functional teams to optimize AKS configurations, streamline deployment processes.•Built and maintained strong client relationships, understanding their uniquerequirements and delivering timely and effective technical support to meet theirneeds

•Extensive experience in managing and executing Correspondence Management System projects•Documented system configurations, installation procedures, and troubleshooting guidelines for future reference and knowledge sharing.•Implemented recommended fixes, patches, and updates provided by IBM, ensuring system stability and security.•Worked closely with IBM support to resolve complex technical issues by raising Problem Management Records (PMR) requests, providing detailed information and actively participating in troubleshooting efforts.•Implemented remediation strategies and patches provided by IBM to address identified vulnerabilities, ensuring timely and effective resolution.•Showed exceptional troubleshooting proficiency, delivering prompt resolutions to complex network-related issues and seamless connectivity.•Successfully performed software version upgrades for multiple environments following IBM standards and best practices

•Acted as the first point of contact for customers, providing exceptional customer service and technical assistance via phone, email, and ticketing system•Efficiently managed the ticketing system, ensuring accurate and timely logging of customer inquiries, issues, and requests.•Technical Support: Providing technical assistance to clients or internal teams by troubleshooting and resolving system issues, investigating and diagnosing problems, and implementing appropriate solutions.•Documented support activities, including issue descriptions, troubleshooting steps, and resolutions, for future reference and knowledge sharing.