• Worked in Umniah (contractor) as RF Planning and Optimization Engineer for 2G and 3G- I’m Responsible for managing, tracing, solving and dealing with CRM Cases and customer complaints regarding the 3G services in addition to monitoring the network performance on a daily basis to insure having the best possible network performance to achieve the best customer experience.- On a daily basis we extract the network performance stats and format them in excel sheets to be analyzed.- Analyzing the daily stats sheets to identify the worst cells on the network and what locations are suffering from these defects.- Perform if necessary any required action on these affected cells (Software, Parameters or Physical changes) in order to meet or exceed the minimum KPI’s agreed thresholds.- Making surveys to find and locate proper locations for installing new sites, cells, repeaters, poles… and handling this data to the proper teams, in order to enhance the coverage and quality of the service in these locations.- Making drive tests to insure having a good coverage and quality in locations of the customers we visit.- Visiting VIP customers in order to study their cases on field and attempt any action required to solve their issues• And for the 2G we handle a (RNC) and see if there is any problems or alarms on the sites such as (SD Drop – TCH Drop – SD Congestion- TCH Congestion and checking the traffic) and we try to solve it, And we make a drive test to check the signal and drops in our area, And for sales complains my job as IPS design.