As the Donor Relations and Success Manager at the National Zakat Foundation, my role is centered around fostering and nurturing meaningful relationships with our valued donors. Key responsibilities include:1. Donor Engagement: Developing and implementing strategies to engage and retain donors, ensuring they feel valued and connected to our mission.2. Communication: Crafting and delivering impactful communications that highlight the importance of donor contributions and the impact of their support.3. Fundraising Campaigns: Leading and supporting fundraising initiatives to drive donations and support our various programs and projects.4. Donor Support: Providing exceptional support and personalized service to donors, addressing their needs, and ensuring their giving experience is seamless and rewarding.5. Data Management: Utilizing data and insights to track donor engagement, identify trends, and tailor strategies to enhance donor satisfaction and loyalty.6. Collaboration: Working closely with internal teams to align efforts, share insights, and maximize the effectiveness of our donor relations strategies.In this role, I am dedicated to building strong, lasting relationships with our donors, ensuring their generosity is recognized and their impact is celebrated.

Create the best and most delightful team, customer, and user experience! Responsibilities: - Coach and train experienced team members to respond to the ever-changing support needs of the platform- Lead the design/development feedback and definition of solutions to pain point- Advocate for changes that affect users in different scenarios- Overseeing the KYC/AML program and ensuring that it is in line with FinCEN, FINTRAC, & OFAC regulatory requirements- Conducting due diligence on new clients and reviewing existing clients’ files to ensure compliance with regulatory requirements- Managing a team of KYC/AML analysts and ensuring that they are meeting their targets and objectives

- Designed and delivered impactful training programs for contact center agents- Managed over 1,000 customer support resolutions with ease and confidence, leading to an improved customer satisfaction score of 91%- Successfully managed and resolved escalated issues, achieving a 20% increase in satisfaction ratings- Identifying and investigating risk for excavation activities- Providing training and guidance to other employees on compliance-related matters

- Timely and accurate execution of customer service processes in accordance with company policies and procedures- Perform accurate and thorough analysis of customer accounts when required- Providing feedback on the efficiency of the customer service process- Conducting risk assessment to determine risk of utility line damage from excavation activities