Per Opening Team

Responsible for the Corporate Sales Segment at the Movenpick Hotels & Resorts at Aqaba - JordanMövenpick Resort & Residences Aqaba by Accor Mövenpick Resort & Spa Tala Bay Aqaba by AccorA clear understanding of the hotel's business strategies then set goals and determine action plans to meet those goals.Update action plans and financial objectives quarterly.Identify new markets and business opportunities and increase sales.Represent Hotels in various events and exhibitions.Implements all sales action plans related to my market areas as outlined in the marketing plan.Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.Provide the highest quality of service to the customer at all times. Participates in sales calls with members of the sales team to acquire new business and/or close on business.Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.Develop strong relationships with the property front office team to ensure working in unity and always striving to achieve the same goals.Accompany sales team on sales calls to potential clients to assist in the development of the account and to assess the effectiveness and sales skills of the salesperson.Assess additional training needs based on data gathered and interaction with sales team from property visits. Attending all department and hotel meetings as necessary.Targeting key accounts potential for the company.etc,

Responsible for Leisure Sales for the IHG Dead Sea Resorts at Swemieh - JordanCrowne Plaza Jordan - Dead Sea Resort & Spa by IHGHoliday Inn Resort Dead Sea by IHGMake lists of potential clients and conduct surveys to identify customers actively seeking a hotelContact customers via calls or arranged meetings to discover their needs and requirementsPrepare and present sales proposal to potential clients, highlighting the best features and qualities of the hotelProvide customers with a list of available services and their accompanying prices and offer discounts when necessaryAssist clients in selecting the most appropriate service that best meet their specifications and needsOversee the booking and reservation of space in a hotel to ensure availability and proper arrangementCollaborate with other hotel staff to ensure clients have a good timeMonitor the customer service quality of the hotel to ensure customers are tended to appropriatelyConduct price negotiations with customers on behalf of the hotel management to reach a favorable bargain for both partiesProcess and facilitate requests for customized services such as room redecoration, equipment, and switchCoordinate and organize the details of an event such as catering, lodging, seating, and securityResolve and quell misunderstandings within a hotel premisesMaintain contact with clients to obtain feedback and to discuss opportunities for future business dealsSet annual budgets and implement strategies effective for achieving set targetsConduct assessment of sales performance to make necessary adjustments to increase patronage.

ResponsibilitiesProvide upscale guest service experiences for clients throughout their stayEnsure clients are properly greeted upon their arrivalMonitor daily bookings and ensure assigned rooms are prepared prior to check-inCoordinate luggage collection and storageOversee check-in and check-out procedures, including reservations and financial transactionsPromptly address guests’ requests, like in-room diningActively listen to and resolve complaintsEnsure special guests, like disabled people, elderly, children and VIPs, receive personalized servicesCoordinate and manage communication between guests and staff and follow up to ensure we resolve customer concernsInform clients of our hotel services, including breakfast and dining optionsPromote all hotel amenities, conveniences and programs offeredManage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating proceduresAppraise team’s performance and produce regular reports

Description: Supervise the Guest Relations Associates in their daily duties and ensure these are completed and followed up in accordance with Company standards.Maintain a work environment that fosters the coaching, mentoring and development of subordinate staff in consensus with the Guest Relations Manager.Ensure operational compliance with all MOMs, Marine Hotel Regulations and Directives as they apply to the department.Comply with all safety and environmental regulations as they apply to the position.Adhere to and Ensure compliance with all official regulations issued by local authoritiesRespond to all Guest requests, concerns and issues in a timely and professional manner. Provide premium Guest service by handling all communications, verbal or written in accordance with the set standards. Assist Foreign Speaking Guests by responding to their requests and addressing any concerns in the official languages (Dutch, Spanish and German) promoted and established by the company.Translate printed material in accordance with the Foreign Language Program which entails translating onboard printed material and assisting other Departments when verbal/written translations are needed in order to deliver premium service to these groups of Guests. Log and maintain accurate records of all Guest inquiries, concerns and requests using systems provided and in accordance with set procedures.Promote various services and programs as appropriate to generate revenue. Maintain and update a library of reference materials associated with the function to assist in answering Guest inquiries accurately and in a timely manner.

Guest Service Agents communicate with guests looking to make or cancel hotel reservations. They greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Guest Service Agents coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.