• Collaborate with multiple teams across our company to define scope, requirements, and level of effort for cross-functional marketing projects and programs.• Lead the execution of technical marketing projects and programs, working directly with teams across various business functions.• Manage active work and backlog, addressing priorities and risks, communicating them to the team resources and business partners.• Work directly with front-end and back-end developers, as well as quality assurance engineers, to lead and facilitate daily stand ups and prioritization of work for weekly releases, short term, and long term projects.• Ensure requests meet the definition of ready for our development team, and manage the scheduling and communication of deployments.• Act as the daily contact for project teams and business partners, maintaining consistent documention and managing communication across all stakeholders.• Lead decision-making with business partners on options to accomplish requested projects.• Anticipate and respond to risks and changes in project scope, identify and remove roadblocks.• Lead post-project retrospective discussions, and share and implement improvements for future programs.• Manage the team’s capacity by understanding the current state of the project pipeline and clarifying trade offs when changes are made to the project roadmap.• Work with internal resources (e.g. creative teams, web development and QA, legal, etc.) to prioritize work to meet the proposed schedule as well as longer-term marketing initiatives.• Support colleagues on the Marketing PMO team in delivering world class PMO support and expertise at Smartsheet, and participate in optimizing existing team processes.

• Built, led, and mentored the Project Management team in Costa Rica, I was responsible/accountable for the effective management of 5 direct reports, and coordinated, resourced, and streamlined the workload for the Creative and Development teams.• Worked directly with Business Analyst/Client Partners to identify new opportunities by facilitating workshops for/with clients to collect project requirements and create product backlogs for complex business solutions.• Prepared and managed contracts (SOW) of $200K+, preparing invoices, creating forecasts, building project timelines and coordinating with product owners on sprints for complex software and web development, mobile apps, creative and marketing campaigns using both Agile and Waterfall methodologies for Target, Microsoft, Oracle, F5, Starbucks, Frito-Lay, Shipt, GAP, WNPF, Clinique, and AAA.

• Managed complex creative and development projects using Agile methodologies based on best practices for product development from conceptualization to implementation and maintenance, providing senior expertise, and operational management.• Monitored project performance and economics identifying areas of improvement based on the agency metrics, budgets, gross margins, resource availability, technical needs, scope and client satisfaction for Target Roundel, a $5M account, maintaining a 52% gross margin.• Led, mentored, oversaw the Project Management team in the CR office, providing onboarding plans, training opportunities, and senior leadership.

• Built and led a multi-disciplinary team of up to 30 team members for Target Roundel in the execution of up to 50 creative and development projects for Unilever, Disney, Starbucks vendors and Target Corporate site (Financial Reports), being a reliable source of effective teamwork, communication and collaboration between US, India, and Costa Rica teams.• Created and maintained the procedures, Jira workflows, and master forecast for successful project delivery, facilitating and implementing process improvements to successfully keep the team utilization margin above 85%.• Managed and delivered the high-profile projects including well-defined scopes, new business opportunities (pitches) and ad hoc requests with multiple deliverables and stakeholders while providing senior-level PM support in the identification of risks and impediments, and executed solutions to mitigate negative impacts in schedule, budget, and scope.

• Managed and delivered successful digital production projects in a fast-paced environment for a multidisciplinary team of Art Directors, Designers, Interactive Developers, Developers and QAs consisting of website development, rich media ads, marketing emails and landing pages, banner ads, and software development solutions for Almighty, Razorfish, Atmosphere, Momentum Worldwide, and Target.• Coordinated with Project Managers and Subject Matter Experts on forecasts and allocations for a matrixed pool of resources based on utilization margins.• Monitored progress on projects and created executive-level reports based on delivery metrics and economics.

• Scoped and managed digital production and development projects from start to end including banner ad and asset creation, rich media banners, marketing emails, landing pages, software and website solutions with cross-functional teams of designers, web developers, interactive developers, backend developers, and quality assurance engineers, for Almighty, Razorfish, Atmosphere, Momentum Worldwide, this portfolio acquired by POP after April, 2011.• Maintained tactical control of project budgets and timelines in Microsoft Project to keep teams on track and achieve scheduled targets to maintain and extend relationships for future business opportunities.• Worked with production manager and other PMs to streamline the workload and optimize project workflows.

• Scoped and managed digital production and development projects from start to end including banner ad and asset creation, rich media banners, marketing emails, landing pages, software and website solutions with cross-functional teams of designers, web developers, interactive developers, backend developers, and quality assurance engineers.• Maintained tactical control of project budgets and timelines in Microsoft Project to keep teams on track and achieve scheduled targets to maintain and extend relationships for future business opportunities.• Worked with production manager and other PMs to streamline the workload and optimize project workflows.

• Coordinated with the business-appropriate development and testing teams to schedule, manage and resolve all issues identified during Vulnerability Assessment testing within the Citi policies standards across all Citi Cards and Private Label sites.• Provided Internet specific business expertise on Information Security Risks to assist in the delivery of projects with Internet focus or components while maintaining an enterprise approach to support all Citi Card products.• Collaborated with vendors to perform penetration tests on network devices, operating systems, and databases.

• Estimated level of efforts for new projects and provided technical direction for development solutions.• Led a team of 5 Software Engineers and provided senior-level technical support, mentorship, and training workshops. • Developed and maintained software and web applications using Asp.Net C#, HTML, Java, and Javascript for SQL databases following best practices of Software Development Life Cycle (SDLC).

• Developed and maintained software applications using C#, HTML, MSFT-Workflows, CSS, Javascript and Oracle databases for Capital One.• Collaborated with cross-functional teams to analyze requirements, structure, and implement scalable software architectures for financial projects.• Contributed to the continuous integration and deployment processes to streamline software development.

• Coordinated with other engineers to evaluate and improve software and hardware interfaces for the credit card line of business for Banco Uno.• Worked with software development and testing team members to provide maintenance support for the fast-track team from the Information Technology department for all credit card processing systems based on data analysis of consumer behaviors and potential system failures.