• Leading the community team in the 1000heads Dubai office. This includes mentoring and line-managing various members of the team• Developed and managed WOM strategies for various clients, including Microsoft, GoPro, Dubai Tourism, and Dubai Comedy Festival• Managed various influencers and advocacy campaigns for GoPro, Microsoft and Meydan Racing, ensuring we reach our objectives• Worked very closely with the client servicing, insights, design and production team within the… Show more • Leading the community team in the 1000heads Dubai office. This includes mentoring and line-managing various members of the team• Developed and managed WOM strategies for various clients, including Microsoft, GoPro, Dubai Tourism, and Dubai Comedy Festival• Managed various influencers and advocacy campaigns for GoPro, Microsoft and Meydan Racing, ensuring we reach our objectives• Worked very closely with the client servicing, insights, design and production team within the agency• Fully experienced in numerous social listening and analytics tools, including: Sprinklr, Brandwatch, Sysomos and more• Led the GoPro account for the IMEA region within the agency, and launched the brand in the Middle East and India, which included full event planning and management of a high-profile launch event in Mumbai, Goa, and Dubai Show less

• Working very closely with ideation and the design team, and making sure the quality of our content is consistent and exceeding the clients’ expectations.• Working very closely with the Dubai team and managing day-to-day adhoc requests and ensuring our targets are achieved.• Working closely with the video production team to execute the Microsoft Lumia spring campaign.• Working with Dubai Tourism and managing their local social presences for the Indian market.• Working on the… Show more • Working very closely with ideation and the design team, and making sure the quality of our content is consistent and exceeding the clients’ expectations.• Working very closely with the Dubai team and managing day-to-day adhoc requests and ensuring our targets are achieved.• Working closely with the video production team to execute the Microsoft Lumia spring campaign.• Working with Dubai Tourism and managing their local social presences for the Indian market.• Working on the Dubai Comedy Festival. This includes content creation for their social presences, as well as ideating, planning and executing activations prior to the festival, aiming to generate word of mouth.• Helped with new business pitches with clients including: Dubai Tourism, Kleenex and The Entertainer. Show less

• Managed the social presences of Microsoft throughout various markets in the Middle East.• Helped the client shift its focus to a new scope of work, which included a lot of conversational reactive, rich reactive and proactive content.• Helped in training and managing several new employees getting up to speed in the agency’s new office in Dubai.

• Developing and managing WOM strategies for various clients and notably for Nokia/Microsoft MEA. • This includes a lot of content creation and copywriting, managing multiple editorial calendars, media planning and reporting. • Worked extensively on profiling, outreaching to and securing voices for a very successful advocate programme as well as social listening/reporting.• Writing creative briefs and liaising with the design team.

• Working on building customer database for future marketing activities.• Worked together with the sales team to promote club membership sales by hosting events.

• Approaching customers and recommending them few options of wines after understanding their taste, preference and budget.• Developed skills to up-sell wines to grow the business: wine recommendations helped increase food sales revenue.• Cross training with bar helped me increase beverage sales by linking different products while exceeding customer expectations.• Wine ordering and organizing stocks.• Training the team to avoid customer complaints.

• Led the team for ticket sales at the Jordan Festival.• Suggested & executed special offers for group rates and promoted many events that were not selling in order to reach minimum target sales within our deadline.

• Cooking and preparing something special in the work flow to deliver best service on time.• Learned many skills from the head chefs.