At Mashvisor, a start-up company that provides a real-estate analysis platform. I onboard new users and act as the primary point of contact for existing and new customers to help real-estate investors find the best properties for their short-term/long-term investments accross the continental US. Started as a Sales Rep and progressed against odds to Sales, Support and Success.- Generate sales and meet ambitious targets.- Meet personal/customer Success team sales targets and call handling quotas.- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships of trust through open and interactive communication.- Improve the company image by obtaining excellent ratings on BBB, Trustpilot and Google.- Handle complaints, provide appropriate solutions and follow up to ensure resolution.

At University of the People, I had a variety of tasks that ranged from performing and coordinating students’ related duties and acting as liaison officer with other university offices to perform and coordinate many student services duties around the term cycle, including coordination of: course registration, withdrawals, requests for leave of absence, course completion and certification. I managed a team of 3-5 officers to assist perform all tasks related to the Student Services Department at the University. - Training Student Services Officers from scratch to enable them to work accordingly. - Correspondence with students via email.- Conduct audit process of student academic progress.- Maintaining students’ records online via Student Portal by Microsoft CRM.- Follow established University procedures, precedents and workflows and update them on a regular basis.- Work in coordination with the Dean of Student Affairs and Director of Education regarding student issues.- Work in coordination with the Department of Finance in order to settle all Student fees if applicable.- Work with the Admissions Department regarding student enrolments and inquiries.

Helping to facilitate communication between ASAL and University of the People as I'm working for ASAL as a Student Services Officer for University of the People as part of an Outsourcing Project.

I have worked at REACH Contact Center for two years as a Customer Service Representative at an outsourcing project for a US telecommunications company, "Reach Out Wireless", in which my responsibilities can be summed up to:- Manage large amounts of incoming calls.- Generate sales leads.- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships of trust through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Meet personal/customer service team sales targets and call handling quotas.- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents.- Follow communication procedures, guidelines and policies.

I have worked as an interpreter at Tomorrow’s Youth Organization in Nablus in which I interpreted for internationals in the organization, translating to and from Internationals to children studying at the institute. My duties were as follows:- Convert concepts in the source language to equivalent concepts in the target language.- Render spoken messages accurately, quickly, and clearly.- Providing internationals with a grammatically correct, well-expressed final version of the translated text if applicable, usually as a word-processed document.- Preparing summaries, reading documents and retaining and developing knowledge on specialist areas of translation.- Maintain and verify design documents, development schedule and project data.- Perform tasks that assist daily functions.- Handling foreign correspondence.- Review all translated documents for accuracy of translation.- Submit translated content to within requested timeframe.

I have worked and volunteered as an interpreter at Project HOPE center in the city of Nablus for a few months, in which I accompanied internationals around the city, translating what they said to Arabic for locals to understand, and what was said to them by locals to English.- Convert concepts in the source language to equivalent concepts in the target language.- Render spoken messages accurately, quickly, and clearly.- Direct Translation from Internationals to children in classrooms.