Yazmint M. Email & Phone Number

United States

- Process paperwork for new clients efficiently and according to established protocols.- Obtain relevant information from new clients through courteous and professional surveys or interviews.- Respond to and screen inquiry calls and emails from prospective clients.- Collect data to assist with potential cases.- Send retainer agreements and follow up to ensure timely and proper signing.- Meet all deadlines.- Handle settlement calls and answer related questions.- Communicate constructively with team members to reduce conflict and enhance issue resolution.- Maintain client dignity and confidentiality.

Houston, Texas, United States

- Led a team of litigation support specialists, providing guidance and oversight to ensure effective case management and client support.- Coordinated pre-settlement activities, including document collection, review, and organization to build strong case files.- Communicated with clients, attorneys, and external parties to gather necessary information and update them on case progress.- Developed and implemented strategies to streamline pre-settlement processes, improving efficiency and accuracy in case handling.- Conducted thorough research and analysis to support legal arguments and case strategies, ensuring all relevant information was considered.- Trained and mentored team members, fostering a collaborative environment and enhancing overall team performance.- Monitored and managed case timelines, ensuring all deadlines were met.- Utilized legal software and databases to maintain organized and up-to-date case records, ensuring easy access and retrieval of information.- Assisted in drafting and reviewing legal documents, correspondence, and settlement agreements to support attorneys in case resolution.- Provided detailed reports and updates to senior management on team performance, case status, and pre-settlement outcomes.

Houston, Texas, United States

- Act as a liaison for law practices.- Provide support for multiple dockets, assisting in obtaining data for court documents such as Plaintiff Profile Forms, Plaintiff Fact Sheets, and other Discovery Documents.- Explain settlement agreements and answer settlement-related questions.- Update claimants on their case status for specific dockets.- Track down claimants and update their contact information.- De-escalate and retain frustrated claimants.- Always go the extra mile for our claimants.- Audit completed tasks and run performance reports.- Send authorizations and release forms for signature via AssureSign software.

Houston, Texas, United States

- Contracted to Deloitte, providing essential support services during the Covid-19 pandemic.- Assisted the Commonwealth of Virginia by efficiently referring and scheduling appointments for various doses of Covid-19 vaccinations, coordinating with designated clinics and pharmacies to ensure smooth and timely administration of vaccines.- Played a pivotal role in managing and organizing vaccination schedules, addressing inquiries, and providing guidance to residents to facilitate their vaccination process.

Houston, Texas, United States

- Process paperwork for new clients efficiently and according to established protocols.- Obtain relevant information from new clients through courteous and professional surveys or interviews.- Respond to and screen inquiry calls and emails from prospective clients.- Collect data to assist with potential cases.- Send retainer agreements and follow up to ensure timely and proper signing.- Meet all deadlines.- Handle settlement calls and answer related questions.- Communicate constructively with team members to reduce conflict and enhance issue resolution.- Maintain client dignity and confidentiality.

Allen, Tx

- Provided exceptional customer service by assisting consumers in understanding their credit reports, explaining complex information clearly, and answering detailed questions.- Guided consumers through the process of initiating disputes and resolving identity theft issues, managing fraud resolution cases with meticulous attention to detail and ensuring a thorough and effective resolution.

Houston, Texas Area

- Provided comprehensive support to customers in managing and maintaining their bank accounts, including balance inquiries, transaction histories, and account updates.- Efficiently addressed and resolved a wide range of banking requests, such as processing fund transfers, handling overdraft concerns, updating personal information, and resolving account discrepancies.- Managed card-related issues, including resolving disputes, handling lost or stolen card reports, processing card replacements, and assisting with fraud prevention and resolution.

Houston, Texas Area

- Provided expert assistance to customers by addressing basic, advanced, and commercial billing inquiries, utilizing thorough research and effective problem-solving skills to ensure accurate and timely resolution.- Played a key role in business analyst projects, contributing valuable insights and support to help achieve the business's strategic objectives and improve operational efficiency.

Education record

Education record