Yahya Butt Email & Phone Number

Norwich, England, United Kingdom

Supporting internal stakeholders with their technical issues and inquiries, this role sustains my appetite for a challenge. Service is provide to our stakeholders utilising a ticket management system and supported through a variety of channels such as VOIP, Live Chat and RDP/ remote assistance service.

Croydon, England, United Kingdom

In this previous role, I made sure to meet the required service standard and not hesitate to go above and beyond these requirements for the ultimate satisfaction of those contacting Clarion. Within my 14 months of employment at Clarion, I have documented proof of being recognised for achieving the following: - Achieving several compliments from our residents as a phone CCA for excellent service and being recognised by Team Leaders and Contact Centre Management.- The exceptional achievement of obtaining a 5% increase in salary based on my excellent performance straight after completing my probation period.- Several quality monitoring scores above 95% on our various channels of communication such as phone, emails and web chat.- Since joining the Omni team in July 2022, I have received 20 Trustpilot reviews for quality of service provided to service users.- I have also been recognised in early December 2022 for going above and beyond in aiding several business departments in Clarion, along with an external contractor, drawing their efforts together in aiding a resident who was being severely affected by a complete loss of Heating.

London, England, United Kingdom

In addition to previous responsibilities at O2, the Guru role responsibilities included managing appointment bookings with customers to deal with technical queries, providing Mobile hardware and software troubleshooting support, completing data transfers for customers and staff, setting up business use devices and demonstration devices for the store.Creating excitement around new technology was also a responsibility which entailed setting local marketing activities aimed at local businesses to increase traffic into stores.Promoted and supported strong relationships with local community organisations, building store profile.Showcasing sessions for customers highlighting features of devices and keeping up to date knowledge on the latest mobile technology.Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.

London, England, United Kingdom

Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products. Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets. Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring. Updated store pricing, signage and merchandising based on current promotions, heightening customer interest. Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results. Delivered training and appraisals to build staff performance. Analysed sales and marketing information to update strategic plans.

London, England, United Kingdom

Responsibilities and AchievementsAs an assistant store manager at O2, responsibilities included; supervising the sales process and other advisors whilst driving performance and KPI’s, performing daily administrative tasks as well as opening and closing the premises securely daily. In addition to this, other responsibilities included, dealing with the general queries and complaints to ensure customers receive the best possible service in an efficient and timely manner.

London, England, United Kingdom

Responsibilities and AchievementsAs a customer service advisor at Vodafone, responsibilities included consulting with regular customers as well as customers who own a small, medium or large business. During the sales process, identification of their or their business needs and matching the appropriate products was key. In addition to this updating product knowledge on latest handheld devices, providing solutions to technical faults and queries for customers in person as well as by email and providing excellent customer service to achieve company TNPS score and exceed KPIs.

London, England, United Kingdom

Responsibilities and AchievementsWorking as a sales associate specialising within the luxury sales sector. Main responsibilities within this role included providing excellent customer service, communicating clearly and confidently with customers, promoting on social media, generating and following up on leads and finalising sales. After a promotion to sales manager, additional responsibilities included managing a team of three sales associates, staff training, target setting and maintaining a database of business performance.

Queen Elizabeth Olympic Park, London, United Kingdom

Within this role providing a front-line security service for the prestigious London 2012 Olympic Park site. The responsibilities held in this role were; supervision of 17 security officers, access control of vehicles and personnel, detection and prevention of unauthorised or prohibited items entering site, patrolling premises' and providing high levels of customer service liaising with general public, visitors and VIP's on a daily basis.