Youssef Bouchara Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

IT Specialist Networks

Abu Dhabi Emirate, United Arab Emirates

IT OPERATIONS DEVELOPMENT, MANAGEMENT & IT PROJECTS EXECUTION:• Proactively Streamlined the core IT operations technologies setup, processes and workflow, resulting 20% reduction in support calls and great user’s feedback• Support IT INFRA/OPS Projects and new products rollouts (SDO, BJ, Seclore, Force Point, Defender, EV, MDM, Encryption.) across EDGE HQ and its Entities (5000+ endpoints).• Managed 50+ IT requests per week for Executive users and senior management with a 95%… Show more IT OPERATIONS DEVELOPMENT, MANAGEMENT & IT PROJECTS EXECUTION:• Proactively Streamlined the core IT operations technologies setup, processes and workflow, resulting 20% reduction in support calls and great user’s feedback• Support IT INFRA/OPS Projects and new products rollouts (SDO, BJ, Seclore, Force Point, Defender, EV, MDM, Encryption.) across EDGE HQ and its Entities (5000+ endpoints).• Managed 50+ IT requests per week for Executive users and senior management with a 95% resolution rate.• Contributed to initiatives that improved efficiency, such as the implementation of (Master Agreement, Assets Management, Leave Management, Knowledge Base, IAM-SailPoint, Call-Center and Security Products Compliance control).• Following up with users using ticket numbers until issues are resolved and acknowledgedIT ACCOUNT MANAGEMENT & SERVICE EXCELLENCE:• Escalate critical incidents promptly according to defined processes and participate in resolving them immediately• Acted as the EDGE HQ IT services representative and Leading the IT Operations Services Delivery to the Entities• Provided remote and onsite technical support, onboarding and guidance to the Entities' IT Operations teams.• Actively participating in MSR meetings, preparing and sending the monthly service reports to the stakeholders (SPOCs of 16 Entities)• Authorized for IT Telecom orders with DU and IT Credit Card purchases• Monitor application license control and track overdue tickets to ensure adherence to our SLAs.• Managing the IT Requirements, Events, Activities and critical responsibilities• Ensured continued system availability and reliability. Show less

Abu Dhabi Emirate, United Arab Emirates

INFRASTRUCTURE SERVICES & TECHNICAL EXPERTISE:• Demonstrated proficiency in network and systems administration across multiple-sites (EDGE HQ, BCR, EAC, DT, JAH, LIF, TAR, Sign4L, LODD and Brazil Office Users)• Network Expertise: Administer Cisco DNA, Cisco ISE, Wi-Fi Sponsor, Switching, Call Manager, IP Telephony, SolarWinds, IoT, and Industry 4.0 Technologies• Systems Expertise: Oversee Audio/Video Systems, WRL Presentation, Signage, Booking Management System, Airwatch, MDM… Show more INFRASTRUCTURE SERVICES & TECHNICAL EXPERTISE:• Demonstrated proficiency in network and systems administration across multiple-sites (EDGE HQ, BCR, EAC, DT, JAH, LIF, TAR, Sign4L, LODD and Brazil Office Users)• Network Expertise: Administer Cisco DNA, Cisco ISE, Wi-Fi Sponsor, Switching, Call Manager, IP Telephony, SolarWinds, IoT, and Industry 4.0 Technologies• Systems Expertise: Oversee Audio/Video Systems, WRL Presentation, Signage, Booking Management System, Airwatch, MDM, Trellix, SCCM, Big Fix, Exchange, AD, LAPS, Win/MAC, File Server, AD Manager Plus and Manage Engine.• Expertise in Software/Hardware configuration, Deployment, Analysis, Reporting and troubleshooting• Supported a wide range of technologies which include and not limited to iVanti, MS Teams, Enterprise Vault, MFA, Mail Encryption, MS Office, SAP, Adobe Pro, MPS-SafeQ, VDI-VMware, ERP, SAP, etc.).• Leading/Executing the Migrations Project tasks, Mercury products rollouts, Events IT Requirement Management and Administration.• Seconded with Network Team for basic network tasks and activities. Show less

Abu Dhabi Emirate, United Arab Emirates

MIGRATION PROJECTS, INTEGRATION AND UPGRADES:• Managed the migration/merging of TAS, C4AS, NAS, and SECOM into ETS. Oversaw the IT hardware/software/licenses handover from YAS Holding,• Upgraded ETS IT hardware, including laptops, desktops, keyboards, monitors, IPPs, and IP conference systems.OPERATIONAL SUPPORT & REMOTE WORKING IMPLEMENTATION:• Handled the IT office shifting (COF to ADSB to P9) and provided Rotation support across multiple Bases/Sites (ADAB… Show more MIGRATION PROJECTS, INTEGRATION AND UPGRADES:• Managed the migration/merging of TAS, C4AS, NAS, and SECOM into ETS. Oversaw the IT hardware/software/licenses handover from YAS Holding,• Upgraded ETS IT hardware, including laptops, desktops, keyboards, monitors, IPPs, and IP conference systems.OPERATIONAL SUPPORT & REMOTE WORKING IMPLEMENTATION:• Handled the IT office shifting (COF to ADSB to P9) and provided Rotation support across multiple Bases/Sites (ADAB, BAB, TAS, EDIC HQ, ADSB, P9, AL TAIF, ETS, EPI, Caracal, Lahab).• Supported the implementation of remote working solutions (VPN, MS Teams, Zoom, VM-VDI) at ETS, CARACAL, EDIC HQ, EDGE HQ and other entities.COMPLIANCE AND ASSET MANAGEMENT:• Segregated the IT Assets ownership of EDIC/AMMROC/ALTAIF to prevent unauthorized relocation or assignment.• Adhered to departmental policies, processes, standard operating procedures, and instructions to ensure controlled and consistent work.• Scrapped the old/faulty IT Assets in coordination with the vendor and procurement team. Show less

Abu Dhabi Emirate, United Arab Emirates

• Maintained IT infrastructure and communicated with vendors for periodic maintenance of IT equipment• Led network infrastructure contractors in pooling network cables on the hangars.• Managed MDF/IDF Racks, installed switches, and patched network ports.• Effectively Managed and coordinated the IT requests and requirements of the AF and AMMROC IT/PMO Management • Monitored IT Assets and equipment at the base by maintaining the assets register.• Installed and configured new… Show more • Maintained IT infrastructure and communicated with vendors for periodic maintenance of IT equipment• Led network infrastructure contractors in pooling network cables on the hangars.• Managed MDF/IDF Racks, installed switches, and patched network ports.• Effectively Managed and coordinated the IT requests and requirements of the AF and AMMROC IT/PMO Management • Monitored IT Assets and equipment at the base by maintaining the assets register.• Installed and configured new computers, printers, scanners, Access Door and fingerprint readers on the hangars.• Supported the cMRO System delivery and implications at the base Show less

United Arab Emirates

• Processed end-user Oracle & Tawasul requests for different IT services, including Fileserver Access, System access, IT Equipment, and IT Software requests.• Assisted end-users with IT issues and provided guidance directly and remotely.• Monitored IT Assets and equipment at the base by maintaining the assets register.• Installed and configured new computers, printers, scanners, and fingerprint readers.• Configured and supported communication services and devices… Show more • Processed end-user Oracle & Tawasul requests for different IT services, including Fileserver Access, System access, IT Equipment, and IT Software requests.• Assisted end-users with IT issues and provided guidance directly and remotely.• Monitored IT Assets and equipment at the base by maintaining the assets register.• Installed and configured new computers, printers, scanners, and fingerprint readers.• Configured and supported communication services and devices deployed.• Diagnosed desktop, application, network, and infrastructure issues.• Supported major projects across different bases: Titus, MPS, DMS, VDI, Radio hardware upgrade and Channels regrouping, and Win10 Upgrade.• Worked and supported multiple Bases (BAB, ADAB, DAB, MROAA, HUB, ZMC, Mahawei, SAS, COF).• Attended internal IT meetings to share knowledge with team members from other bases and raised consolidated requests for IT Hardware and Software Requirements Show less

Abu Dhabi, United Arab Emirates

• Handling IT Meetings and Requirements• Created and administered Novae Technology Abudhabi Website and email Services.• Configured Laptops, Scanners, Printers, FAX and Mobiles• Installed and supported telecommunication equipment• Configured network and wireless devices, • Office Users Support and troubleshooting IT issues as needed.

Master'S Degree, Business Information Management

Level 7 Diploma, Information Technology

Bachelor'S Degree, Science In Information Technology

Higher National Diploma, It Support And Network Maintenance (Tmsir)