Brian Young Email & Phone Number

Remote

• In my current role, I formulate product support strategy, represent customer operations interests on matrixed product teams, streamline workflow for product areas, execute advanced troubleshooting, and serve as an.
• Determined T1, T2, and T3 policy/workflows compliant with support strategy with Content, CO Learning, and other teams.
• Leveraged ongoing improvements to documentation, workflows, and product launches by gathering feedback from teams in customer operations.
• Actively engaged in customer interviews for product research and product development.
• Acted as Subject Matter Expert in my specific product areas to assess expected behavior/pain points and increase knowledge.
• Led testing of changes and new products on non-production environments during development and uncovered potential pain points related to support strategy.

Remote

• As Senior Community Manager, I maintained my role as Videolicious Director of Training & Support while taking on the added responsibilities of a Squarespace Senior Account Manager. In addition, I was responsible for.
• After the acquisition, I mentored my team and empowered them to show their value and grow in their responsibility within the Squarespace organization.
• Continued to grow and maintain the Videolicious product while contributing to developing a completely new product, Squarespace Video Studio.
• Successfully negotiated and closed multiple complex Enterprise sales deals with no previous experience or formal training in that area.
• Was a member of the Salesforce Governance team and participated in the rollout of Salesforce to the Squarespace Enterprise team, including consulting on workflows, developing processes and training materials, and.

Everywhere!

Maintained responsibility for providing strategic and operational leadership of all matters within the Videolicious platform including application support, service management, and partner application support. Trained and mentored the team in performing at optimal levels. Coached the staff in the use of industry best practices, established support.

Full Sail

Charged with accountability for developing workflows for lab environments and multimedia/curriculum development projects. Documented progress of students through the course. Developed 10 lectures and 10 labs. Augmented lesson plans and implemented the curriculum. Produced video assets for classroom and lab instruction and campus events. Key Achievements:*.

Developed workflows for lab environments and multimedia/curriculum development projects. Supervised 25 team members in daily job duties. Authored the course manual and created accompanying screenshots, videos, exercises, and audio examples. Integrated multimedia instructional aids into classroom and lab environments. Coordinated with Technical Services.

Aas, Recording Arts Technology, 3.9

Digital Media W/ Concentration In Motion Graphics