Yerri Bonyu Canno Email & Phone Number

Yogyakarta, Indonesia

• Receiving and answering user complaints related to technical issues from Lintasarta's service products, including Internet, IPVPN, VSAT, metro-ethernet, etc., quickly and efficiently.• Mostly dealing with issues in the first 3 layers of the OSI layer.• Handling and resolving issues from multiple user or company accounts and escalate the issue level to next level if necessary.• Recording and submitting customer complaints and resolved in accordance with existing procedures.

Yogyakarta, Indonesia

• Build and maintain computer network infrastructure in the company.• Conduct research related to the technology needed by the company, and implement it.• Perform software & hardware installation and create documentation regarding how to use it.• Monitor and maintain computer equipment in the Company.• Receive complaints and provide technical solutions to users regarding the technology being used.

Yogyakarta, Indonesia

Student Staff as an IT Support in Directorate of Academic and Student Administration, University of Amikom Yogyakarta. Working with 5 people in a team, some of the jobdesks carried out :• Troubleshooting computer and equiptments such as webcam & osbot cam, sound system, switch,internet, etc. for offline-online (blended) learning classes.• Observing class CCTVs

Master Of Engineering - Meng, Information Technology

Bachelor'S Degree, Computer Engineering

Activities and Societies: Active in Amikom English Club (AEC) as Coordinator of English Debating Society, have participated as Debater.