Ya Ching Chang, Assoc. Cipd Email and Phone Number

● Policy Research & Development: Conducted research to gather critical information for policy formulation, such as the Menopause Policy.● Document & File Management: Organised employee files and recruiting documents to ensure compliance and streamlined record-keeping.● Team Support & Quick-Learning: Assisted the HR team with various administrative tasks, demonstrating a quick-learning ability and team-player mindset to support team goals.

● HR & Recruitment Coordination: Participated in designing and implementing hiring activities and onboarding processes, ensuring new hires were smoothly integrated into the team.● Communication Skills: Provided constructive feedback during performance reviews, supporting team members in achieving high standards aligned with company goals.● Client-Facing Services & Stakeholder Influence: Built strong customer relationships, tailoring solutions to enhance satisfaction and retention, contributing to a 10% profit increase.● Problem-Solving & Agility: Resolved operational challenges proactively, demonstrating quick-learning and resilience under pressure to meet daily targets.

07.2020~ 08. 2023 | LATIN AMERICAN BUSINESS COUNCIL|SECRETARY ● Information Dissemination: Researched and disseminated relevant business information regarding Latin America to stakeholders, enhancing their understanding and engagement.● Email & Membership Management: Handled daily email correspondence and membership inquiries, contributing to a significant increase in membership.● Event Coordination: Organised annual galas for 300 guests, managing venue arrangements, coordinating performances, and sending invitations. Enhanced event success through meticulous planning and execution.● Process Improvement: Transitioned seminar registration to online systems, streamlining processes and improving efficiency.● Meeting Coordination: Coordinated meeting schedules and venue arrangements for all members, ensuring effective and timely meetings.● Office Management: Maintained stock of office stationery and facilities, ensuring smooth office operations. Ensured confidentiality of sensitive information and correspondence.

• Delivered service during weddings and banquets and VIP customers.• Served drinks and food according to the requested standard and replied to questions concerning the restaurant and meals.• Led a group of 3 to 5 individuals and new colleagues to complete the task assigned by manager • Arranged the banquet space and all dining utensils while keeping the workplace tidy.• Induct and train all new part time employees on restaurant policies and customer services techniques.• Coordinated with banquet employees to ensure that all preparations for the wedding ceremonies and festivities were completed.