Yu-Chun Lin Email & Phone Number

Taipei City, Taiwan

• Responsible for all customers inquiries via call, e-mail and chat (Taiwan and Hongkong), achieve 97% customer satisfaction percentage of positive responses.• Monitor and review fraud/chargeback cases. Collaborate with both internal and external stakeholders to conduct investigations and take appropriate actions (transaction retrieval, chargeback representment).• Arrange and monitor customers' import and export orders.• Builds effective working relationships with other departments to resolve various customer problems/issues: delivery, order status, product quality and paymen.• Assist in improving the company's website, to enhance customer shopping experience.• Carry out telemarketing, the number of new consignment customers each month reached the first place in the performance of global branches.

• Writing effective SEO content for websites and social media platform. • Track and manage all active promotions for the site to ensure accuracy, consistency, and timely update of marketing assets. • Collaborate with Business & Site Leads to develop and implement key product merchandising practices, including cross-sells, up-sells, and bundling. • Responsible for performing inspection of products

• Promoted products to new and existing clients.• Planned overseas market development aims and targets.• Identified potential clients, developed relationships with prospective clients and strengthened relationship with existing clients.

Master Of Science - Ms

Bachelor Of Arts - Ba