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Yolanda Coughlin Email & Phone Number
Customer Operations Team Manager I
at
Clipboard Health
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✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Operations Team Manager I
Location
Porto Metropolitan Area, Portugal, Portugal
Who is Yolanda Coughlin? Overview
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Quick answer
Yolanda Coughlin is listed as Customer Operations Team Manager I at Clipboard Health, based in Porto Metropolitan Area, Portugal, Portugal. AeroLeads shows a matched LinkedIn profile for Yolanda Coughlin.
Yolanda Coughlin previously worked as Customer Operations Team Leader at Clipboard Health and Content Manager at Degen Solutions. Yolanda Coughlin holds Bachelor'S Degree, Gender Studies, Senior from Universidad Nacional.
Company email context
Email format at Clipboard Health
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Clipboard Health
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Profile bio
About Yolanda Coughlin
Customer Service Manager with a demonstrated history of working in the internet industry. Skilled in Public Speaking, Management, Teamwork, Leadership, Talent developing and Process Improvement. Strong support professional directing the efforts of 15+ personnel to maintain and safeguard KPI’s to assure department’s stability. Balance meticulous attention to quality and detail with a sense of urgency to get the job done on-time and meet production goals in fast-paced environments.
Current workplace
Yolanda Coughlin's current company
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8 roles
Yolanda Coughlin work experience
A career timeline built from the work history available for this profile.
Customer Operations Team Leader
Current
Oct 2023 - Present
Content Manager
CurrentAchievements:· Successfully designed new content pillars, increasing clients retention.· Increased audience interaction by 75% in less than 60 days refurbishing existing content ideas.· Boosted DMs and user interaction by +50% by developing new messages for brands in which the tone was clear and the message impactful.
Jun 2022 - Present
Customer Service Team Lead
Achievements:· Improved customer satisfaction rate by 4.75% in 3 months.· Managed workflows within Salesforce to streamline processes and improve efficiency in handling customer inquiries and issues.· Implemented and optimized efficient systems for tracking and recording compensation and reimbursement requests, streamlining the process for customers and.
Mar 2023 - Oct 2023
Customer Service Manager
Achievements: · Led process improvement projects focused on contact reduction and productivity improvements achieving a total savings of $24,615 in 2020 and $23,417 in 2021.- Created and standardized training for international languages, reducing site ramp-up periods network-wise.- Implemented a productivity project through local teams resulting in a.
Dec 2019 - Jun 2022
Customer Service Team Lead
Responsibilities:1. Manage the performance and development of 15+ associates through feedback, coaching and mentorship programs. 2. Analyze metrics and identify areas of growth through quality audits and coaching sessions.3. Impulse high-performance culture that drive direct reports to demonstrate ownership, accountability and advocacy for others.4..
Apr 2019 - Dec 2019
Customer Service Supervisor
Achievements:- Reduced agent-driven opportunities in ticket handling, resulting in an 84.34% decrease in total weekly languishing tickets in 4 months. - Guided the Translation and Creation of missing and incorrectly translated resources for international marketplaces, resulting in a $1,200 savings in Q3 2018. - Led an improvement in responses for a known.
Sep 2016 - Apr 2019
Transaction Support Specialist
Sep 2013 - Mar 2014
1 education record
Yolanda Coughlin education
FAQ
Frequently asked questions about Yolanda Coughlin
Quick answers generated from the profile data available on this page.
What company does Yolanda Coughlin work for?
Yolanda Coughlin works for Clipboard Health.
What is Yolanda Coughlin's role at Clipboard Health?
Yolanda Coughlin is listed as Customer Operations Team Manager I at Clipboard Health.
Where is Yolanda Coughlin based?
Yolanda Coughlin is based in Porto Metropolitan Area, Portugal, Portugal while working with Clipboard Health.
What companies has Yolanda Coughlin worked for?
Yolanda Coughlin has worked for Clipboard Health, Degen Solutions, Transcom, Amazon, and Createspace.
How can I contact Yolanda Coughlin?
You can use AeroLeads to view verified contact signals for Yolanda Coughlin at Clipboard Health, including work email, phone, and LinkedIn data when available.
What schools did Yolanda Coughlin attend?
Yolanda Coughlin holds Bachelor'S Degree, Gender Studies, Senior from Universidad Nacional.
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