Yan Coutinho Email & Phone Number

São Paulo, Sp, Br

São Paulo, Sp, Br

São Paulo, São Paulo, Brazil

Responsible for overseeing the portfolio of high-net-worth customers in the Brazilian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.

Athens, Attiki, Greece

This role involves verifying customer identities, assessing risk, and conducting due diligence to prevent fraud and money laundering for the Citobet brand. Additionally, I interact with customers to address inquiries, resolve issues, and provide information about verification prodedures.

Tallinn, Harjumaa, Estonia

St Louis, Missouri, United States

Kyiv, Kyiv City, Ukraine

Led one of three Customer Support teams, overseeing daily operations, onboarding, and training new team members. Conducted comprehensive quality assessments to ensure high standards of customer service, providing feedback and implementing strategies for continuous improvement.

New York, New York, United States

Responsible for reviewing and evaluating documentation for new Brazilian customer accounts in order to ensure that the business follows due process and will not be held liable for non-compliance issues.

Willemstad, Curaçao, Kingdom Of The Netherlands

Responsible for managing the customer support team for Portuguese-speaking countries in order to improve customer experience and satisfaction.

Schifflange, Esch-Sur-Alzette, Luxembourg

Responsible for the translation of their website to European Portuguese.

Dubai, United Arab Emirates

Responsible to translate business, technical, legal and scientific written materials from and into English, Portuguese and Spanish.

Shenzhen, Guangdong, China

Responsible for managing the customer support team that attends customers from Portuguese-speaking countries in order to improve customer service experience, create engaged customers and facilitate organic growth.

Waltham, Massachusetts, United States

Responsible for reviewing targeted ads on social media and providing constructive, detailed feedback on their content, appearance, relevance, overall quality as well as cultural relevance in Brazilian society.

Courbevoie, Île-De-France, France

Responsible for overseeing the performance of other clerical and administrative staff, creating regular reports and update internal databases, formatting information for internal and external communication – memos, emails, presentations, reports and so on.

Vilnius, Lithuania

Responsible to translate documents of people from Portuguese-speaking countries who want to apply for Lithuanian citizenship.

Barcelona, Catalonia, Spain

Spell check and correction for digital media, linguistic adequacy according to the theme and target audience of the website and writing and editing of brief texts on subjects relevant to the central theme offered by the online page.

Hong Kong

Responsible for providing information, selling products and services to the Portuguese-speaking market. Also responsible for reviewing customer's accounts, taking care of returns and handling any complaints.

Rio De Janeiro, Rio De Janeiro, Brazil

The Institutional Program of Scientific Initiation Scholarships (PIBIC) comprises the realization of research projects by undergraduate students with the support of an advisor professor. This Program is especially suitable for students who have demonstrated their talent and vocation for research, having participated in the Local Connection and/or Research Residency Programs.

San Francisco, California, United States

Responsible for representing Livecoding.tv/LiveEdu.tv in Brazil, managing operations, developing business and increasing profitability.

Pleasanton, California, United States

Responsible for checking the accuracy of the data collected and editing it.

Miramar, Florida, United States

Responsible for creating images and videos to be shared in the company's social networks.

Budapest, Budapest, Hungary

Responsible for adapting the company website to meet the needs of the Brazilian audience.

San Francisco, California, United States

Responsible for transcribing interviews on diseases and treatments with doctors and patients from Brazil and translating the transcription to English, organizing the replies of the interviewees in spreadsheets.

Tokyo, Japan

Responsible for translating descriptions of cosmetic products to PT-BR.

Bachelor’S Degree

Bachelor Of Technology - Btech

High School