Yasser Montoya Email & Phone Number

San Salvador, El Salvador

•Coordinate incoming and outgoing shipments to maintain schedules.•Handle high-volume paperwork and collaborate with administrators to resolve invoicing and shipping problems.•Maintain compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.•Issue timely and accurate responses to both internal and external inquiries.

San Salvador, El Salvador

•Setting up appointments with and interviewing clients.•Collecting all possible documentation, evidence and information to build a client's case.•Verifying insurance documentation and order medical records from providers.•Communicating with clients.•Maintaining organized case files.•Reading and reviewing documentation to flag issues.

San Salvador, El Salvador

•Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.•Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.•Ensured clear communication by providing a precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.

San Salvador, El Salvador

•Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.•Provided one-on-one mentoring to help individuals reach their full potential within the organization.•Collaborated with subject matter experts to create accurate training content.•Coached employees on best practices, providing constructive feedback to support their professional growth.•Mentored new hires, resulting in stronger staff development… Show more •Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.•Provided one-on-one mentoring to help individuals reach their full potential within the organization.•Collaborated with subject matter experts to create accurate training content.•Coached employees on best practices, providing constructive feedback to support their professional growth.•Mentored new hires, resulting in stronger staff development and increased productivity. Show less

El Salvador

San Salvador, El Salvador

•Worked contacting technicians through email and calls from local places to go and work on setting their wireless and wireline telecom connectivity, IT/Telecom infrastructure, and providing critical cybersecurity measures to keep corporate data and devices safe.•Gathered, organized, and distributed technical documentation.•Served as point-person for support requests with clients and vendors.

San Salvador, El Salvador

•Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.•Sourced and pre-qualified leads and identified new business opportunities by daily outbound calls to build partnerships and achieve sales quota.•Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

San Salvador, El Salvador

•Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.•Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.•Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.

El Salvador

•Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.•Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

El Salvador

•Worked as a travel agent for Expedia receiving calls regarding flights, hotels, and other amenities reservations.•Assisted searching and scheduling reservations to meet customer needs•Resolved customer complaints with empathy, increasing loyalty and repeat business.