Yasser Montoya Email & Phone Number

San Salvador, El Salvador

• Coordinate incoming and outgoing shipments to maintain schedules.
• Handle high-volume paperwork and collaborate with administrators to resolve invoicing and shipping problems.
• Maintain compliance with all relevant regulations, ensuring safe transportation of goods while avoiding costly fines or penalties due to non-compliance issues.
• Issue timely and accurate responses to both internal and external inquiries.

San Salvador, El Salvador

• Setting up appointments with and interviewing clients.
• Collecting all possible documentation, evidence and information to build a client's case.
• Verifying insurance documentation and order medical records from providers.
• Communicating with clients.
• Maintaining organized case files.
• Reading and reviewing documentation to flag issues.

San Salvador, El Salvador

• Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
• Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
• Ensured clear communication by providing a precise interpretation of doctor's instructions, diagnoses, and prescriptions to non-English speaking patients.

San Salvador, El Salvador

• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Collaborated with subject matter experts to create accurate training content.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Mentored new hires, resulting in stronger staff development… Show more
• Mentored new hires, resulting in stronger staff development and increased productivity. Show less

El Salvador

San Salvador, El Salvador

• Worked contacting technicians through email and calls from local places to go and work on setting their wireless and wireline telecom connectivity, IT/Telecom infrastructure, and providing critical cybersecurity.
• Gathered, organized, and distributed technical documentation.
• Served as point-person for support requests with clients and vendors.

San Salvador, El Salvador

• Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
• Sourced and pre-qualified leads and identified new business opportunities by daily outbound calls to build partnerships and achieve sales quota.
• Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.

San Salvador, El Salvador

• Maintained a strong knowledge of industry regulations and best practices relating to billing procedures, providing expert guidance when needed.
• Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
• Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.

El Salvador

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

El Salvador

• Worked as a travel agent for Expedia receiving calls regarding flights, hotels, and other amenities reservations.
• Assisted searching and scheduling reservations to meet customer needs
• Resolved customer complaints with empathy, increasing loyalty and repeat business.