Zoheb (Zak) K. Email & Phone Number

Mumbai Area, India

Lead business and marketing teams across regions and verticals. Involved in new business development, branding, sales, consumer research, business strategy, product management and communications.

Mumbai Area, India

Handling a team in the sales department for UK ProcessEnsuring that the team meets the required sales target for the month Keep a check on excellent customer experience is been displayed on calls by the players for brand recognitionManaging the productivity of the team and process and giving updates to the relevant process headConducting Training and coaching sessions to improvise performance from the bottom quartileConducting workshops for other Team Managers for coaching… Show more Handling a team in the sales department for UK ProcessEnsuring that the team meets the required sales target for the month Keep a check on excellent customer experience is been displayed on calls by the players for brand recognitionManaging the productivity of the team and process and giving updates to the relevant process headConducting Training and coaching sessions to improvise performance from the bottom quartileConducting workshops for other Team Managers for coaching skills and Microsoft office tools (Excel, Power Point and E Mail etiquette) Floor activities to boost the employee moralePerformance MBR with the onsite Clients Monitoring quality adherence on calls for the players...Monitoring and delivering client's SLA's for Early Stage Collections and Late stage collectionsDetailed process planning and controllingDeveloping and maintaining a detailed process planManaging organizational deliverables in line with the process planRecording and managing process issues and escalating where necessaryResolving cross functional issues at Operational LevelMonitoring process progress and performance and providing status reports to the Managers/ClientsManaging process training and within the defined timelinesManaging relationship with a wide range of groups (Including all process contributors)Review project activities for compliance with procedures and standards Show less

Mumbai Area, India

Directly supervise non-supervisory employees; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsDevelop employees to a high level of competency and prepares them for career advancement opportunitiesFacilitate team meetings to ensure effective communications and that all team members have the most current information… Show more Directly supervise non-supervisory employees; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsDevelop employees to a high level of competency and prepares them for career advancement opportunitiesFacilitate team meetings to ensure effective communications and that all team members have the most current information availableReceive, evaluates, researches and resolves customer issues that have been elevated and require a higher level of expertise to ensure customer satisfactionEnsure adequate standards are met for attendance, payroll, performance documentation and other employment paperwork/entriesProperly analyze and communicate department results, i.e. sales, productivity, QA and attendance Show less