Application Development Manager
Leading team support the production Asia and EMEA countries system, monthly/quarterly system upgrade and in-country projects.As the Production Support manager, team had analysis, identified, fixed and closed over one thousand Incident raised by system, user and our customers. Total number of incidents is perennial maintained at a single digit, which made our system stabled and available for 24*7 usage. In the meantime, team is responsible to fine tuning the system to reduce the resource usage, saving millions of dollars per year.As the App development manager, team lived multiple projects for Hong Kong and EMEA countries, within two last two years time, team had finished around 20 projects, total worth nearly one million dollars.