• Densifying and solving system issues designing and implementing. New Software and Hardware to improve system function. Collaborating with management ensures.• Implemented Microsoft Azure cloud services, serving as a key team member in the successful migration and integration process.• Certified Microsoft Azure Cloud Solution Architect, contributing to the design and deployment of scalable and secure cloud solutions.• Proactively handle customer service requests, resolving issues promptly to minimize downtime and ensure customer satisfaction.• Conducted site visits to troubleshoot and resolve hardware and software issues for end-users.

• Provide on-site and remote technical support for desktops, laptops, tablets, and on-premises servers, ensuring optimal performance and user satisfaction.• Managed on-premises servers, performing regular maintenance, updates, and ensuring data integrity.• Performing system upgrades. Managing backup and recovery. Monitoring and capacity planning for server.

• Selling Laptop, Desktop, Networking Devices & Accessories.• Resolved customer inquiries and complaints in a timely and satisfactory manner to ensure customer satisfaction.