Yean Bee Lee Email & Phone Number

Singapore

Singapore, Singapore

Treasury & Market Operations - Central Risk Team (CRT) partners with stakeholders, focuses on risk management and risk analysis (Risk, Compliance, and Controls), and conducts root cause analysis empowered by Business Intelligent Tools (Tableau, Data Viewer, reporting dashboards).• Lead and manage business process automation for Exit Checklist using SharePoint (workflows) and InfoPath (form).• Execute daily Business As Usual (BAU) tasks such as Dealers Metric Workflow Tool, DMWT (fraud detection and dealer data quality), Deals not confirmed, and other BAU (Trade input timeliness, end to end presentation decks, time-triggered review) with reminder/ escalation.• Conduct data analysis on DMWT (trades for analysis) to analyse the aging trades and their reasons in each party (Trader/ Ops/ Desk head) and prepare presentation deck for Business Unit Engagement.• Design, manage, update regular Business Dashboards, reports, and decks for management reporting & sharing• Lead and execute process improvement initiatives and automation of management dashboards/ scorecards. • Provide training on DMWT, reporting and process improvement initiatives.• Engage internal and external stakeholders in risk management and risk analysis to mitigate operations risks.• Gather business user requirements, perform User Acceptance Testing (UAT) and validate the data accuracy and logic with test scenarios besides executing system enhancement.• Ensure documentation and traceability of requirements, process flow diagrams, and other project documents (e.g. SOP).• Lead and manage the Data-driven Operating Model (DDOM) Project as well as design and develop Risk Knowledge Management Repository using SharePoint. • Support in engaging various stakeholders (Operation Teams, Business Units, and IT) to initiate the New Product Approval review process (signoff, review, approval).• Experience in the Murex banking system with MAS regulation knowledge (MAS 626).

Singapore

• Responsible to Regional HR Shared Services Centre for the functions of HR administration (organisational management transactional requests, claim processing, system migration), letters of agreement/ promotion/ redesignation/ dismissal/ renewal for employees & benefit harmonisation), HR Analytics & Reporting (dashboard, analytics, management reports/ metrics, headcounts, attrition, payroll) and Human Capital Development Asia (training operations such as course execution, onsite support, enquiry, evaluation & reporting) for more than 9,000 employees across the globe in the manufacturing industry.Achievements:• Accomplished multiple projects – data integration after merger and acquisition, benefit harmonization, promotion/re-designation, cost centre reclassification exercise.• Involved in digital transformation from manual requests to e-form at SharePoint for 3 major processes (employee transfer, shift change & resignation).• Provided high volume organizational transactions of manufacturing operations in SAP promptly to ensure seamless business operations.• Established data accuracy for both SAP and ProSoft HRIS using an automation solution.• Successfully launched continuous improvement initiatives – automated data quality system (SAP and ProSoft) and business policies/ processes standardization.• Streamlined online pre-test and post-test via online survey software (Lamapoll) instead of a pen-and-paper survey via an automated marking system for the tests in Excel (i.e. increase reporting efficiency).• Developed automated attendance tracking using a barcode scanner instead of a manual tracker for accurate attendance monitoring.

Singapore

• Responsible to support the Public Health Translation Team (PHTT) in terms of research, analysis and administration such as performing statistical data analysis & reporting, maintaining database management system, literature search, horizon scanning, summary writing, project charters, project tracking and preparation of meeting materials - which translating complex concepts into easy-to-understand research findings for the Ministry of Health's (MOH) policy formulation.Achievements:• Analysed data of public health prevention programmes ($0.1 million) and recommended insights for public health policy formulation for MOH (e.g. Reverse Diabetes, Healthy sugary drink, Tabacco restriction).• Completed the draft of a paper on “Understanding Hospital Waiting Times” and examined the patterns of waiting time data using statistical analysis using R and SPSS. This white paper meant to educate the public to prevent abuse of seeing hospitals' doctors with mild and moderate illnesses.• Completed 20 project document (charter) drafts, which required continuous effort in background literature reading and summarizing for project tracking and updating MOH the status PHTT projects in order to receive timely grant disbursement from MOH and Health Promotion Board (HPB).• Collaborated with internal and external stakeholders (MOH, healthcare community) to support evidence-based research expertise for implementing public health prevention programmes for the benefits of the nation.• Consolidated and tested multiple datasets into a centralized database (database management system) for increase reporting efficiency and enhance quality data analysis for public health programmes.

Singapore

• Responsible to provide advisory research support for evaluating healthcare programmes, preparing & developing reports/ ad hoc requests, management dashboard, metric tracker, key performance indicator for stakeholders, maintaining health information knowledge system (i.e. Information Repository) in the intranet, liaising with core business units and data management team to capture key data elements, performing data quality checks for multiple databases adhered to data management standard operating procedures/ policies. Healthcare stakeholders include MOH, hospital, community-based service providers and other Ministries.Achievements:• Led and completed the interim Business Intelligence System (iBIS; user-friendly self-service data mart) for timely service planning and reporting purposes. Reduced 65% of the team’s workload on data requests. Conducted 8 iBIS sharing sessions for over 100 users. Customised iBIS reports according to user’s requirements.• Completed in extracting, processing, and analysing more than 10 analytics projects and 400 ad hoc requests with complex data (~millions of data points) for business process improvement/ decision making/problem-solving.• Completed and oversaw the outsourcing project on client satisfaction survey on nursing home residents. Conducted literature review for questionnaire design, quantitative and qualitative methods. • Transformed and merged the weekly report from multiple files through automation. Delivered 85% reduction in manual efforts and error-free reporting.• Redesigned and customised timely accurate regular operations reports, key performance indicators (KPIs), and balanced scorecards according to user’s requirement using data visualisation tools (Excel, PowerPivot, Tableau, QlikView).• Developed user manuals, standard operating procedures, and documentation of user requirements into a single centralised intranet repository through standardisation of business processes/ workflows.

Singapore

• Responsible to provide statistical data analysis & research advisory support for various educational research project teams (research methodologies, data collection, data mining, data analysis, report writing & presentations), managing execution of full cycle of research projects within tight deadlines, engaging research team members and external experts to review and revise the research instruments and performing logistics/ operations of conferences/ workshops. Educational stakeholders include professors, teachers, Heads of departments, Ministry of Education (MOE). Recommendations/ findings were useful for MOE educational policymaking.Achievements:• Accomplished 5 primary research projects, analysed the data with statistical data modelling and proposed meaningful recommendations for educational policymaking.• Tested and assessed complex data from multiple systems using various data mining and statistical modelling techniques (e.g. descriptive analysis, exploratory/ confirmatory factor analysis, cluster analysis, regression analysis, Hierarchical Linear Modelling) to solve defined business issues.• Well-versed in data management and transformation – i.e. data extraction and data cleaning using SPSS).• Designed and conducted questionnaires, surveys, interviews, site visits and coding spreadsheets for 5 research projects as well as wrote reports and presented findings.• Oversaw fieldwork and administered surveys for nearly 8,000 primary and secondary students for 50 schools to ensure smooth research operations.• Managed and planned the execution of research projects involving colleagues from different nationalities, senior professors and stakeholders (e.g. Heads of school principals/ teachers).• Successfully planned and executed 2 international educational conferences (~2,000 participants) at NIE and performed multitasking work by preparing participant lists, arranging travel/accommodation and other logistics duties.

Singapore

• Conducted a telemarketing project called “Milk Run Service” to help the Sales and Marketing Department with lead generation.• Prepared market research report for the “Milk Run Service” project.

Singapore

• Oversaw and completed a direct mailing project with a sample size of 10,000 Brandt’s loyalty customers within a month and generated leads from the project.• Analyzed and prepared timely statistical reports on consumer pattern recognition and customer segmentation.• Coordinated with various departments in customer relationship management.

Singapore

• Executed customer service supports for operational implementations of a cleanroom in coordinating service maintenance schedules.• Provided timely quotations, reviewed service contracts and generated invoices for billing.• Handled customer enquiries and post-sales customer service.

Bachelor'S Degree, Statistics

Graduate Diploma, Marketing